Patient Experience Program Director-ARMC-FT Days

Adena Health System; Chillicothe (OH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Growth-focused culture

Opportunity to influence real health‑c

Community-centered decision making

Leadership visibility and cross‑funcop

Job summary

Adena Health System seeks a Director of Patient Experience to lead the enterprise-wide Service Excellence program, driving patient satisfaction and safety across the system.

In collaboration with the VP of Quality & Safety, you will align patient Experience with employee engagement and safety metrics, building cross-functional teams and sustaining a world-class culture of excellence.

Qualifications

• Bachelor’s Degree in Healthcare Administration, Nursing, Business Management, or related field.
• Master’s Degree preferred (MHA, MBA in Healthcare Management, or MSN).
• Certified Patient Experience Professional (CPXP) and Certified Professional in Healthcare Quality (CPHQ) within 2 years of hire date.
• De-escalation training within 6 months.
• Minimum of 3–5 years of progressive leadership experience in a hospital setting or healthcare system.

Responsibilities

• Lead and implement the Service Excellence Program across Adena Health System.
• Collaborate with the VP of Quality & Safety to align patient satisfaction, employee engagement, and safety metrics.
• Build structures, policies, and cross-functional teams to sustain a culture of excellence.
• Weave Patient Experience into safety and clinical excellence with the High Reliability Organization journey.
• Report to executive leadership, medical staff, and frontline caregivers enterprise-wide.

Skills

Leadership

Strategic thinking

Communication

Patient experience

Education

Bachelor's Degree

Master's Degree

Job description

Job Description

Patient Experience Program Director (Days) FT

Job Description

Patient Experience Program Director (Days) FT

Patient Experience Program Director (Days) FT

At Adena Health, professional roles shape the systems, strategy, and operational excellence that support patient care across Southern Ohio. These positions are a great fit for leaders and specialists who value purpose-driven work and community impact.

Mission Statement: “Called to serve our communities”.

Guiding Principle: “Let all that you do be done in love”.

Vision: To be the region's most trusted partner in healthcare.

Values: Compassion, Excellence, Integrity, and Trust.

Position Highlights

• Position: Patient Experience Program Director
• Salary: Based on experience
• Work Life Balance: Full-Time | Day Shift
• Location/Department: Chillicothe
• Reports to: Seth Haynes

At Adena Health, professional roles shape the systems, strategy, and operational excellence that support patient care across Southern Ohio. These positions are a great fit for leaders and specialists who value purpose-driven work and community impact.

Why Adena?

• Community-centered decision making
• Leadership visibility and cross-functional collaboration
• Competitive compensation and benefits
• Growth-focused culture
• Opportunity to influence real healthcare outcomes

Does Adena offer growth opportunities?

Growth at Adena isn’t one-size-fits-all. It’s built through relationships, mentorship, and opportunity.

Caregivers are encouraged to explore career paths that fit their strengths and interests through:

• Emerging leader and leadership development programs
• Tuition assistance and education support
• Skill-building and lateral career opportunities
• Visibility with leaders who recognize potential early

What You’ll Do

Position Summary

The Director of Patient Experience builds, directs, manages, and ensures the overall implementation and effectiveness of the Service Excellence Program across the entire Adena Health System. This role serves as the enterprise-wide key resource for executive leadership, medical staff, and frontline caregivers to improve system-wide engagement, corporate culture, and patient outcomes.

In close collaboration with the VP of Quality & Safety, the Director develops and executes a long-term strategic organizational focus that integrates patient satisfaction, employee alignment, and safety metrics. The Director builds the necessary structures, policies, and cross-functional teams to sustain a world-class culture of excellence, directly partnering with the organization's High Reliability Organization (HRO) journey and program to weave Patient Experience into the fabric of safety and clinical excellence.

Minimum Qualifications

Required Educational Degree: Bachelor’s Degree

Major/Area of Concentration: Healthcare Administration, Nursing, Business Management, Human Services, or a related field.

Preferred Education: Master’s Degree preferred (MHA, MBA in Healthcare Management, or MSN).

Required Certifications, Credentials and Licenses: De-escalation training within 6 months. Certified Patient Experience Professional (CPXP) and Certified Professional in Healthcare Quality (CPHQ) within 2 years of hire date.

Preferred Certifications, Credentials And Licenses

Required Experience: Minimum of 3–5 years of progressive leadership experience in a hospital setting or healthcare system, specifically managing large-scale patient relations, service excellence, or quality operations.

Preferred Experience

Why Caregivers Stay?

• Reliable compensation
• Strong healthcare coverage options
• 3.5% retirement match with automatic annual increase
• PTO that grows with tenure
• Visible leadership impact within a regional health system

Adena Health System is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability or any other protected class