Patient Experience Pro - Medical Office Specialist (Days)

HCA Healthcare; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

401(k) match

Tuition assistance

Job summary

HCA Healthcare is seeking a Medical Office Specialist in Dallas for a full-time day shifts role. You will manage patient reception, insurance verification, scheduling, and registration, contributing to a high-quality, efficient patient experience. The team supports each other and aligns with the organization’s patient-centered mission.

The role emphasizes clerical expertise, EHR use, and courteous patient interactions in a busy medical office environment.

Qualifications

• One to three years of experience in a medical office setting is preferred.
• High School Diploma or GED required.
• Experience using an EHR system is highly preferred.

Responsibilities

• Greet patients at the reception desk and answer phones.
• Schedule, cancel, and reschedule patient appointments.
• Check in patients and document registration.
• Verify insurance and patient demographics.
• File and retrieve medical records.
• Handle copying and faxing duties.
• Collect co-pays and process payments.
• Enter charges and balance the day on the computer.
• Adhere to the Code of Conduct and Mission and Values.

Skills

Reception duties

Insurance verification

EHR experience

Patient communication

Education

High School Diploma or GED

Tools

EHR System

Job description

HCA Healthcare is seeking a Medical Office Specialist in Dallas for a full-time day shifts role. You will manage patient reception, insurance verification, scheduling, and registration, contributing to a high-quality, efficient patient experience. The team supports each other and aligns with the organization’s patient-centered mission.

The role emphasizes clerical expertise, EHR use, and courteous patient interactions in a busy medical office environment.