Patient Experience Pro

Just Kids Pediatrics; Mustang (OK); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Short term disability

Long term disability

Birthday PTO

Job summary

Just Kids Pediatrics in Mustang, OK is seeking a patient experience receptionist to join our team. You will answer calls, schedule appointments, register patients, and help patients navigate insurance.

Spanish speaking is a plus; two years medical office experience preferred. We offer full-time hours, competitive benefits, and a community-focused environment.

This role requires compassion, reliability, and a customer-service orientation aligned with our pediatric care values.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years medical office experience preferred.
• Bilingual (Spanish) is a PLUS.
• Detail-oriented with excellent interpersonal communication.
• Familiarity with medical terminology is a plus.
• Basic computer skills and typing ability.

Responsibilities

• Answer incoming calls and route to appropriate locations.
• Register patients in the computer system.
• Schedule appointments and manage calendars.
• Collect and copy insurance cards and driver's licenses.
• Answer messages and return voicemails.
• Maintain a clean, organized work area.
• Perform clerical tasks and process financial transactions.
• Support team by being flexible with coverage across locations.

Skills

Bilingual Spanish

Phone etiquette

Interpersonal skills

Detail-oriented

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Job Details

Job Location: Mustang, OK 73064

Salary Range: $15.00 - $19.00 Hourly**Join our Just Kids Pediatrics Family

Just Kids Pediatrics is in need of great Patient Experience Professional(Receptionist) to join our team! Just Kids Pediatrics is looking for dynamic, flexible, and experienced individuals to assist us in providing the best pediatric care. Customer Service is our number one priority! We are currently hiring for a full-time PEP Receptionist who is willing to provide compassion to patients and develop the communities we live and operate in.Spanish speaking is a PLUS, being a good human is a MUST!!

Minimum two (2) years of medical office experience is Preferred.

Shift/Frequency

Receptionist Shift: Monday and Friday 9am - 7pm, Saturday and Sunday 9am - 5pm

Job Type

Receptionist Job Type: Full-time

Salary

Receptionist Salary: $15.00 - $19.00 per hour (Extending hour payrate differential)

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Short term disability
• Long term disability
• Birthday PTO

Locations

We have 12 office locations across the OKC metro area. This opening is for our Mustang Clinic. Hours are subject to change based off practice needs.

Job Summary

Receptionist Job Summary: Answering incoming phone calls and routing to appropriate locations. Scheduling appointments. Registering patients into the computer system. Running patient insurance benefits and eligibility. Confirming appointments. Creating a positive experience through our core values with internal and external customers.

Responsibilities

• Obtain demographics, financial information, and enter into the computer system.
• Register patients over the phone and schedule appointments.
• Collect and make copies of all insurance cards and driver's licenses.
• Answer telephone, take messages and return voicemails.
• Keep work area clean and organized.
• Perform clerical tasks as required.
• Accurately process financial transactions.
• Support a team-based environment by remaining flexible with scheduling and location assignments, including floating to other clinics when needed to maintain quality patient care

Setting

• Clinic
• Outpatient
• Urgent care center

Specialties

• Pediatrics
• Primary Care
• Urgent Care
• Spanish (Preferred)

Qualifications

• High school diploma or equivalent.
• Bilingual (Spanish) PLUS!
• Minimum of 2 year experience registering and scheduling patients is preferred
• Detail-oriented with excellent interpersonal communications skills.
• Familiarity with basic medical terminology is a plus.
• Basic computer skills. Types 25 words per minute with 96% accuracy.
• Excellent phone etiquette and communication skills.
• Flexibility to work other locations and schedules when needed.