Patient Experience & Outreach Coordinator

Hampton University Proton Cancer Institute; Hampton (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

Hampton University Proton Cancer Institute is seeking a dynamic Patient Relations Program Coordinator to implement community awareness, in-reach and outreach programs through patient relations, surveys and quality improvement for patient care and support.

Reporting to the Marketing Director, this role will collaborate with physicians, nurses and staff involved in patient care to ensure high-quality care and a positive patient experience.

Qualifications

• Bachelor's degree in public relations, communications, or related field preferred.
• At least two years of healthcare experience with an EMR system preferred.
• Three or more years of experience in public/patient relations, development, outreach, or related field is a plus.
• Strong customer service, organization, confidentiality, and multitasking skills required.

Responsibilities

• Maintain regular communication with patient providers, clinical team, and radiation team about scheduling and treatment processes.
• Ensure all patients understand the intake process by meeting with each patient during treatment to follow up on satisfaction or continuity of care.
• Solicit feedback from patients via satisfaction surveys and maintain patient satisfaction database.
• Provide patient support, navigation, and identify resources to overcome barriers to care (e.g., transportation, housing).
• Assist patients with applications for need-based assistance and coordinate community organization support.
• Document all patient liaison communication in the electronic health record and provide verifications to employers and insurers as needed.
• Plan and facilitate events and outreach activities (graduations, support groups, ambassador meetings).
• Identify patients willing to provide testimonials for advertising campaigns and coordinate interviews in the on-site studio.

Skills

Customer service

Organizational skills

Confidentiality

Prioritize multitasking

Event planning

Education

Bachelor's degree in public relations or communications

Tools

Microsoft Office Suite

EMR systems

Job description

Hampton University Proton Cancer Institute is seeking a dynamic Patient Relations Program Coordinator to implement community awareness, in-reach and outreach programs through patient relations, surveys and quality improvement for patient care and support.

Reporting to the Marketing Director, this role will collaborate with physicians, nurses and staff involved in patient care to ensure high-quality care and a positive patient experience.