Patient Experience Navigator

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy in Springfield, Missouri is seeking a Medical Navigator to enhance patient experiences by coordinating care, managing logistics, and facilitating clear communication among patients, families, and care teams.

In this full-time role at Mercy Surgery Center, you will provide personalized support throughout the patient journey, helping patients navigate treatment plans and ensuring a smooth, efficient process with compassionate service.

Qualifications

• High school diploma.
• Valid Driver's License.
• Previous experience in a Medical Office or customer service position.
• Knowledge of Microsoft Office.
• BLS certification preferred.

Responsibilities

• Coordinate care, manage logistics, facilitate communication, and help patients navigate treatment plans.
• Provide personalized support to patients and families, ensuring a smooth, efficient process and exceptional service.

Skills

Critical thinking

Problem solving

Communication

Typing 50 wpm

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Mercy in Springfield, Missouri is seeking a Medical Navigator to enhance patient experiences by coordinating care, managing logistics, and facilitating clear communication among patients, families, and care teams.

In this full-time role at Mercy Surgery Center, you will provide personalized support throughout the patient journey, helping patients navigate treatment plans and ensuring a smooth, efficient process with compassionate service.