Medical Navigator (Full Time)

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy in Springfield, Missouri is seeking a Medical Navigator to enhance patient experiences by coordinating care, managing logistics, and facilitating clear communication among patients, families, and care teams.

In this full-time role at Mercy Surgery Center, you will provide personalized support throughout the patient journey, helping patients navigate treatment plans and ensuring a smooth, efficient process with compassionate service.

Qualifications

• High school diploma.
• Valid Driver's License.
• Previous experience in a Medical Office or customer service position.
• Knowledge of Microsoft Office.
• BLS certification preferred.

Responsibilities

• Coordinate care, manage logistics, facilitate communication, and help patients navigate treatment plans.
• Provide personalized support to patients and families, ensuring a smooth, efficient process and exceptional service.

Skills

Critical thinking

Problem solving

Communication

Typing 50 wpm

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Overview

Facilitate the patient/guests experiences at Mercy by providing personal, professional and compassionate service. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details

Located at MERCY SURGERY CENTER

SPRINGFIELD, MISSOURI

FULL TIME

MINIMUM Qualifications

Education

High school diploma.

Licensure

Valid Driver's License.

Experience

Previous experience in a Medical Office or customer service position.

Other

• Critical thinking and problem-solving skills.
• Professional verbal and written communication skills with the ability to type 50 wpm.
• Knowledge of Microsoft Office.

Preferred Certifications: BLS preferred.

The Medical Navigator provides personalized support throughout the patient experience, coordinating care, managing logistics, facilitating communication, and helping patients navigate treatment plans. This role ensures a smooth, efficient process while delivering exceptional service and support to patients and their families.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.