Medical Navigator (Full Time)

Mercy; Springfield (MO); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Springfield, MO, seeks a Medical Navigator to provide personalized support throughout the patient experience. You will coordinate care, manage logistics, and facilitate clear communication to help patients navigate treatment plans.

The role emphasizes compassionate service, efficient processes, and collaboration with care teams to support patients and families.

Qualifications

• High school diploma.
• Valid Driver's License.
• Previous experience in a Medical Office or customer service position.
• Critical thinking and problem-solving skills.
• Professional verbal and written communication skills with the ability to type 50 wpm.
• Knowledge of Microsoft Office.
• Preferred Certifications: BLS preferred

Responsibilities

• The Medical Navigator provides personalized support throughout the patient experience, coordinating care, managing logistics, facilitating communication, and helping patients navigate treatment plans.
• Ensures a smooth, efficient process while delivering exceptional service and support to patients and their families.

Skills

Customer service

Communication

Critical thinking

Typing 50 wpm

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Overview

Facilitate the patient/guests experiences at Mercy by providing personal, professional and compassionate service. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details

Located at MERCY SURGERY CENTER

SPRINGFIELD, MISSOURI

FULL TIME

MINIMUM Qualifications

Find your calling at Mercy!

Education:

High school diploma.

Licensure:

Valid Driver's License

Experience:

Previous experience in a Medical Office or customer service position.

Other

• Critical thinking and problem-solving skills.
• Professional verbal and written communication skills with the ability to type 50 wpm.
• Knowledge of Microsoft Office.

Preferred Certifications: BLS preferred

The Medical Navigator provides personalized support throughout the patient experience, coordinating care, managing logistics, facilitating communication, and helping patients navigate treatment plans. This role ensures a smooth, efficient process while delivering exceptional service and support to patients and their families.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.