Patient Experience Navigator

Veterans in Healthcare; Spartanburg (SC); On-site; USD 52,000 - 76,000; Part time

Job summary

Veterans in Healthcare seeks a Patient Experience Navigator at Spartanburg Medical Center in Spartanburg, SC. This role supports patients through the care continuum, coordinating referrals and removing barriers with clear, compassionate communication.

The ideal candidate has an LPN license and at least 2 years of ED/Trauma nursing experience, plus strong teamwork and EPIC documentation skills.

Qualifications

• LPN license required.
• Minimum 2 years nursing experience in Emergency Department/Trauma.
• Valid driver’s license and BLS certification.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency reviewing medical records and EPIC.
• Ability to promote teamwork and multidisciplinary collaboration.

Responsibilities

• Patient Experience & Advocacy: ensure compassionate, seamless patient experiences and promote informed engagement.
• Care Coordination: coordinate referrals and transitions to ensure timely care.
• Clinical Support & Navigation: triage new patient referrals and guide patients through the system.
• Education & Communication: provide tailored education on diagnoses, treatments, symptoms, and post‑treatment needs.
• Barrier Reduction & Transition Support: identify obstacles and support safe care transitions.
• Assessment & Documentation: assess needs and document in EPIC with accuracy.
• Leadership & Quality Improvement: contribute to staff education and process improvements.

Skills

Communication

Care coordination

Patient advocacy

Team collaboration

EPIC

Education

LPN

Tools

EPIC

Job description

Location: Spartanburg, South Carolina, United States
Spartanburg Medical Center
Guest Services
Varied Shifts
Job ID: P-108300
EX122
widget: PRN
11 am - 11 pm

Job Requirements

Position Summary

The Patient Experience Navigator supports and guides patients throughout the healthcare continuum by coordinating care, removing barriers, and promoting clear, compassionate communication. This position serves as a patient advocate and primary point of contact ensuring an optimal patient experience by anticipating needs, reducing delays, resolving concerns, and supporting patients through transitions – including emergency and trauma settings. The Patient Experience Navigator collaborates with multidisciplinary team to streamline care, enhance service quality, and ensure patients and families feel informed, supported, and confident throughout their healthcare journey.

Minimum Requirements

Education

• LPN

Experience

• Minimum of 2 years of nursing experience in Emergency Department, Trauma Services, or related clinical area

License/Registration/Certifications

• LPN license
• Valid driver’s license
• BLS certification

Other

• Strong written, verbal, and interpersonal communication skills
• Ability to analyze information and problem‑solve using critical thinking
• Excellent time‑management and attention to detail
• Ability to support an optimal patient experience through proactive communication and timely issue resolution
• Proficiency reviewing medical records and understanding patient care workflows
• Ability to promote teamwork and multidisciplinary collaboration
• Strong patient‑centered advocacy skills

Preferred Requirements

Preferred Education

• N/A

Preferred Experience

• Nurse navigator experience

Preferred License/Registration/Certifications

• N/A

Core Job Responsibilities

Patient Experience & Advocacy

• Ensure a consistent, compassionate, and seamless patient experience by anticipating needs, resolving concerns promptly, and promoting clear communication throughout the care journey.
• Serve as a trusted advocate for patients and families, promoting informed decision‑making and engagement in care.

Care Coordination

• Coordinate referrals and transitions to ensure timely and efficient care.
• Collaborate with interdisciplinary teams to streamline diagnostics, treatments, and follow‑up planning.

Clinical Support & Navigation

• Triage new patient referrals to ensure timely access to services.
• Guide patients through the healthcare system, simplifying processes and translating medical information.

Education & Communication

• Provide tailored education on diagnoses, treatments, symptoms, and post‑treatment needs.
• Facilitate communication between patients, families, and healthcare providers to ensure alignment and understanding.

Barrier Reduction & Transition Support

• Identify obstacles related to literacy or care coordination, and work to remove them.
• Support safe transitions of care including survivorship, palliative care, and end‑of‑life planning.

Assessment & Documentation

• Assess patient needs, goals, and preferences and help to integrate them into the plan of care.
• Document all encounters and interventions accurately in EPIC.

Leadership & Quality Improvement

• Participate in staff education and contribute to process improvement initiatives aimed at elevating patient experience and care quality.
• Uphold all professional, ethical, and legal standards.
• Perform other duties as assigned.