Patient Experience Navigator

2300 Montefiore Nyack Hospital; Joliet (IL); On-site; USD 33,062 - 44,083; Full time

Job summary

Montefiore Nyack Hospital in Nyack, NY invites a Patient Experience Representative to enhance the patient and family experience under the Manager of Patient Experience. You may act as a navigator and advocate, assisting patients in accessing the patient portal and promoting self-care throughout the stay.

The role emphasizes HS diploma, preferred Bachelor’s degree, hospital customer service experience, CALM training every 2 years, and strong written and verbal communication with a professional

Qualifications

• Education: HS Diploma required; Bachelor’s Degree preferred.
• Experience: Customer Service in a hospital or medical practice setting preferred.
• Certifications/Training: CALM training in-house every 2 years.
• Other: Excellent written and communication skills; present professionally.

Responsibilities

• Enhances the hospital experience for patients and families as navigator and advocate.
• Assist patients with logging onto the portal and portal management.
• Investigate patient complaints and support service recovery.
• Engage patients to access the patient portal and promote self-care.

Skills

Customer service

Communication skills

Professional appearance

Education

HS Diploma

Bachelor's Degree preferred

Job description

Montefiore Nyack Hospital in Nyack, NY invites a Patient Experience Representative to enhance the patient and family experience under the Manager of Patient Experience. You may act as a navigator and advocate, assisting patients in accessing the patient portal and promoting self-care throughout the stay.

The role emphasizes HS diploma, preferred Bachelor’s degree, hospital customer service experience, CALM training every 2 years, and strong written and verbal communication with a professional