Patient Experience Leader

Crothall Healthcare; Cape May (NJ); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Flexible Spending Accounts (FSAs)

Employee Assistance Program

Commuter Benefits

Holiday Time Off (varies by site/state

Flexibility in schedule

Job summary

Crothall Healthcare, a Compass Healthcare company, is seeking a Patient Experience Manager to coordinate all patient experience activities within the assigned system and to monitor satisfaction initiatives to assure high client and customer satisfaction, strong employee relations, and account retention.

You will ensure compliance with client, government, and division policies; work with on-site management to reach operational goals; participate in committees; and develop training plans for

Qualifications

• HS diploma/GED or equivalent; a 4 year degree is preferred.
• 2-3 years in-servicing experience in customer service training.
• 3-4 years in service-oriented operations.

Responsibilities

• Tracks financial incentives and reporting tied to patient satisfaction.
• Maintains client satisfaction to ensure account retention.
• Administers client surveys and responds promptly.
• Monitors patient satisfaction initiatives and compliance.
• Participates in hospital committees and contributes to action plans.
• Develops training plans for patient satisfaction success.

Skills

Coaching

Organizational skills

Windows Office

Excel

PowerPoint

Outlook

Education

HS diploma/GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Crothall Healthcare, a Compass Healthcare company, is seeking a Patient Experience Manager to coordinate all patient experience activities within the assigned system and to monitor satisfaction initiatives to assure high client and customer satisfaction, strong employee relations, and account retention.

You will ensure compliance with client, government, and division policies; work with on-site management to reach operational goals; participate in committees; and develop training plans for