Patient Experience Lead - Front Office

Vanwerted; Van Wert (OH); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401K with match

Bonuses

Paid time off

Dental care discount

Uniform budget

Job summary

Laing Family Dentistry in Van Wert, Ohio, is seeking a Patient Experience Coordinator to lead patient communication, hospitality, and front-office operations. You will ensure a top-tier experience from first contact through treatment completion.

Ideal candidates are people-focused, organized, and upbeat, with a willingness to learn multiple areas of the practice and support the team as needed. Starting pay is $19–$25 per hour with bonuses and growth potential.

Qualifications

• Experience in customer service, sales, hospitality, or a dental/medical front office preferred.
• Strong communication and organizational skills are essential.
• Willingness to cross-train and learn multiple areas of the practice.

Responsibilities

• Ensure professionalism, warmth, and proper etiquette in all patient communication.
• Greet patients and help make them feel welcome and valued.
• Explain appointments, treatment plans, and financial responsibilities to patients.
• Coordinate insurance benefits and patient payments with the office team.
• Serve as a link between patients, doctors, and specialists to streamline care.

Skills

Customer service

Communication

Organization

Problem solving

Teamwork

Multitasking

Job description

Laing Family Dentistry in Van Wert, Ohio, is seeking a Patient Experience Coordinator to lead patient communication, hospitality, and front-office operations. You will ensure a top-tier experience from first contact through treatment completion.

Ideal candidates are people-focused, organized, and upbeat, with a willingness to learn multiple areas of the practice and support the team as needed. Starting pay is $19–$25 per hour with bonuses and growth potential.