Patient Experience Lead — Front Desk & Scheduling

Confluence Health; Moses Lake (WA); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Flexible Spending Accounts & Health–S 

Paid Time Off

Generous Retirement Plans

Life Insurance

Long-Term Disability

Gym Membership Discount

Tuition Reimbursement

Employee Assistance Program

Adoption Assistance

Shift Differential

Job summary

Confluence Health in Moses Lake, WA seeks a courteous front desk receptionist to greet patients, schedule visits, verify insurance, collect co-pays, and coordinate with providers.

You will answer calls, manage registrations, balance cash drawer, and ensure accurate data entry. Requires clear English communication, 35 wpm typing, and basic computer skills. Benefits and a supportive team are offered.

Qualifications

• Must communicate effectively in English.
• Typing speed of at least 35 wpm.
• Basic computer skills.

Responsibilities

• Greets patients and visitors in a prompt, courteous manner and prepares patient information for the visit.
• Schedules, cancels and reschedules appointments and uses waitlist efficiently.
• Answers telephone and provides excellent customer service for every encounter.
• Operates general office equipment.
• Verifies billing, demographic, and insurance information; codes new insurance as needed.
• Collects co-pays and payments; explains policies and balances owing.
• Balances a cash drawer and performs basic math.
• Leads staff as directed by manager.
• Maintains CPR certification.
• Performs other duties as assigned.

Skills

Typing 35 wpm

English communication

Basic computer skills

Education

High school diploma or GED

Job description

Confluence Health in Moses Lake, WA seeks a courteous front desk receptionist to greet patients, schedule visits, verify insurance, collect co-pays, and coordinate with providers.

You will answer calls, manage registrations, balance cash drawer, and ensure accurate data entry. Requires clear English communication, 35 wpm typing, and basic computer skills. Benefits and a supportive team are offered.