Patient Experience Advocate - Front Office

Wellstar Health System; Griffin (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Health System is seeking a Front Office Specialist to deliver exceptional patient experiences in a busy physician practice. You will greet patients, check them in and out, handle calls, schedule visits, and support daily operations with accuracy and courtesy.

The role requires strong communication, basic CPT-4/ICD-9 familiarity and a solid grasp of insurance workflows. If you thrive in a team environment and value compassionate care, this team welcomes you.

Qualifications

• High School Diploma or GED required.
• 1–2 years front desk or admin experience in a physician practice.
• Strong English communication and teamwork abilities.

Responsibilities

• Greet patients and check in/out per AIDET principles.
• Answer phones, schedule appointments, and direct inquiries.
• Verify insurance eligibility and collect payments in a healthcare setting.
• Maintain accurate patient records and assist with administrative tasks.
• Collaborate with clinical staff to support smooth operations.

Skills

Computer skills

Medical terminology

Coding knowledge

Insurance filing

English communication

Team player

Education

High School Diploma / GED General

Job description

Wellstar Health System is seeking a Front Office Specialist to deliver exceptional patient experiences in a busy physician practice. You will greet patients, check them in and out, handle calls, schedule visits, and support daily operations with accuracy and courtesy.

The role requires strong communication, basic CPT-4/ICD-9 familiarity and a solid grasp of insurance workflows. If you thrive in a team environment and value compassionate care, this team welcomes you.