Patient Experience Front Desk Specialist

Jobtailor; Ozark (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Jobtailor is seeking a friendly Front Desk Clerk to greet patients and visitors, ensure a positive and seamless patient experience, and manage front desk operations and workflows in a healthcare setting.

You will interact with patients, healthcare professionals and staff, enter patient information accurately, schedule appointments, process documentation, and handle inquiries with tact while maintaining confidentiality.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Ability to adapt and work effectively under pressure.
• One year of applicable medical office experience preferred.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Ensure a positive and seamless patient experience.
• Manage front desk operations and workflows.
• Interact with patients, healthcare professionals, and other staff members.
• Enter patient information accurately.
• Schedule appointments.
• Process documentation.
• Handle patient inquiries and concerns with tact and diplomacy.
• Maintain patient confidentiality and privacy.

Skills

Verbal & Written Communication

Customer Service

Data Entry

Attention to Detail

Confidentiality

Under Pressure

Education

High School diploma or equivalent

Tools

Word Processing

Data Entry Software

Job description

Jobtailor is seeking a friendly Front Desk Clerk to greet patients and visitors, ensure a positive and seamless patient experience, and manage front desk operations and workflows in a healthcare setting.

You will interact with patients, healthcare professionals and staff, enter patient information accurately, schedule appointments, process documentation, and handle inquiries with tact while maintaining confidentiality.