Patient Experience Front Desk Specialist

Trinity Health; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a Medical Receptionist to serve as the first point of contact for patients. You will help create a positive experience while supporting efficient office operations and patient care.

The role involves welcoming patients, verifying registrations and insurance, scheduling appointments, answering calls, collecting payments, and coordinating with clinicians to ensure a smooth patient experience. Training and a team-oriented environment are emphasized.

Qualifications

• 1-2 years of experience in medical/physician office or customer service preferred.
• Course work in insurance/billing, medical practice education or seminars are preferred but not required.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Front desk

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a Medical Receptionist to serve as the first point of contact for patients. You will help create a positive experience while supporting efficient office operations and patient care.

The role involves welcoming patients, verifying registrations and insurance, scheduling appointments, answering calls, collecting payments, and coordinating with clinicians to ensure a smooth patient experience. Training and a team-oriented environment are emphasized.