Patient Experience & Equipment Tech – Unit Secretary

Hackensack Meridian Health; Neptune City (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Hackensack Meridian Health seeks a Unit Secretary Equipment Tech to act as a patient experience ambassador, welcoming patients and families and assisting with unit policies and equipment management. The role involves clerical support for the Nurse Manager and maintaining equipment in the high risk nursery.

Responsibilities include securing patient belongings, answering calls, directing visitors, coordinating with Bio Med and Materials Management, and performing routine equipment audits.

Qualifications

• High School diploma or equivalent.
• Proficient computer skills.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office and Google Suite.

Responsibilities

• Represents the unit and Hackensack Meridian Health as a Patient Experience Ambassador.
• Ensure that patient belongings are secured and labeled.
• Answers telephone in a courteous and professional manner.
• Greets visitors on the unit and provides direction assistance.
• Answer call bells and assist with non-clinical requests.
• Complete hand washing audits.
• Assist with Facetime calls to family and obtaining language line.
• Interacts with the team to resolve equipment issues with nurses/physicians/operations manager.
• Performs audits of assigned equipment and patient rooms.
• Delivers/picks up equipment from Sterile Processing promptly.

Skills

Written communication

Verbal communication

Computer skills

Organizational skills

Microsoft Office

Google Suite

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Job description

Hackensack Meridian Health seeks a Unit Secretary Equipment Tech to act as a patient experience ambassador, welcoming patients and families and assisting with unit policies and equipment management. The role involves clerical support for the Nurse Manager and maintaining equipment in the high risk nursery.

Responsibilities include securing patient belongings, answering calls, directing visitors, coordinating with Bio Med and Materials Management, and performing routine equipment audits.