Patient Experience & Data Insights Lead

Sodexo; Edison, Northern (NJ, KY); Hybrid; USD 89,000 - 116,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan with Matching

Paid Time Off

Tuition Reimbursement

Job summary

Sodexo is hiring a Nutrition Informatics Manager to support the Hackensack Meridian Health Network in New Jersey. This role leads deployment and maintenance of our menu system and its integration with the electronic health record. Not virtual, but flexible schedule with limited remote work.

The position emphasizes patient-centered care, collaboration with clinical teams, and driving quality improvements through data-driven initiatives within a large healthcare setting.

Qualifications

• Experience driving patient experience or customer service improvements within a large healthcare environment.
• Knowledge of patient satisfaction survey tools, feedback systems, and experience-related data analysis.
• Strong communication and leadership abilities.

Responsibilities

• Lead initiatives that advance patient-centered care and service excellence across the healthcare enterprise.
• Round with patients to gather experience data and collaborate with nursing, clinical teams, and service line leaders.
• Monitor key performance metrics, conduct staff audits, and provide coaching to foster a culture of safety and quality.

Skills

Patient experience

Data analysis

Communication

Leadership

Coaching

Safety compliance

Organizational skills

Education

Bachelor’s degree or equivalent experience

Job description

Sodexo is hiring a Nutrition Informatics Manager to support the Hackensack Meridian Health Network in New Jersey. This role leads deployment and maintenance of our menu system and its integration with the electronic health record. Not virtual, but flexible schedule with limited remote work.

The position emphasizes patient-centered care, collaboration with clinical teams, and driving quality improvements through data-driven initiatives within a large healthcare setting.