Patient Experience Manager 2

Sodexo USA; North Bergen (NJ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Care

401(k) Plan with Matching Contributions

Paid Time Off

Career Growth Opportunities

Tuition Reimbursement

Job summary

Sodexo USA is seeking a Patient Experience Manager 2 to enhance patient satisfaction at HMH JFK University Medical Center and Palisades Medical Center in New Jersey. The ideal candidate will manage rounding, quality assurance, and collaboration with clinical teams to drive exceptional dining experiences.

This role requires a Bachelor’s degree, 3 years of healthcare experience, and excellent communication skills. Benefits include medical, dental, 401(k), and growth opportunities.

Qualifications

• Minimum of 3 years of functional experience in a healthcare setting.
• Experience driving patient satisfaction in a large healthcare organization.
• Strong communication and customer service skills.

Responsibilities

• Conduct patient rounding and collect feedback.
• Collaborate with hospital leadership and clinical teams.
• Identify and implement process improvements for patient satisfaction.
• Ensure food safety and sanitation compliance.

Skills

Patient satisfaction analysis

Communication skills

Leadership

Quality assurance

Education

Bachelor’s degree or equivalent experience

Job description

Job Description

Role Overview

• NEW SALE — EXCELLENT OPPORTUNITY FOR A HIGH-IMPACT POSITION

Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH JFK University Medical Center and Palisades Medical Center located in Edison and North Bergen, New Jersey.

JFK University Medical Center is a 499 bed non‑profit, acute care hospital. It is a member of the Hackensack Meridian Health system and operates as a teaching hospital for complex neurological and rehabilitation care.

Palisades Medical Center is a non‑profit hospital with a capacity of 197 beds. It also operates a separate 245‑bed nursing home and rehabilitation center on its campus.

What You’ll Do

The ideal candidate will have experience driving patient satisfaction in a large healthcare organization. The role will include patient rounding, quality assurance activities, host/hostess development/management, and driving an exceptional dining experience for their patients for 2 locations.

Responsibilities Will Also Include

• Rounding with existing patients, families, and nursing personnel
• Collaboration with hospital clinical and administrative leadership
• Collecting, organizing, and trending data
• Communicating findings with both Nutrition Services and interdisciplinary teams
• Networking with other hospitals to identify best practices
• Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff
• Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff
• Identifying and implementing process improvement initiatives to increase patient satisfaction
• Ensuring food safety and sanitation compliance
• Oversee patient tray line to ensure meal accuracy

What We Offer

Compensation is fair and equitable, partially determined by a candidate’s education level or years of relevant experience. Salary offers are based on a candidate’s specific criteria, like experience, skills, education, and training.

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What You Bring

• Work closely with the Clinical Nutrition team
• Act as the liaison between the dietitians and nurse managers
• Work with other Sodexo Managers to enhance the patient experience and dining experience
• Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
• Demonstrate excellent communication and customer service skills

Qualifications & Requirements

Minimum Education Requirement: Bachelor’s degree or equivalent experience.

Minimum Functional Experience: 3 years.

We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.