Patient Experience Coordinator - Part-Time, Mon/Wed/Fri

Nemours; Wilmington (NC); On-site; USD 28,000 - 34,000; Part time

Job summary

Nemours is seeking a Patient Relations Coordinator for the Delaware Valley region. This casual, part-time role involves serving as the primary contact for unsolicited feedback and coordinating responses with leadership teams to ensure timely, compliant resolutions.

The position supports cross-department collaboration, documentation, and data sharing for ongoing improvement while maintaining professional communication and confidentiality standards.

Qualifications

• Customer service experience within a healthcare setting is required.
• High School Diploma is required.
• Certificate in Patient Advocacy or Patient Experience Certification is preferred.

Responsibilities

• Serve as a point of contact for unsolicited feedback via calls, emails, mail, and online submissions.
• Manage complaint/grievance event processes and document outcomes for appropriate departments.
• Provide expert listening and escalate concerns when needed, setting boundaries for respectful communication.

Skills

Customer Service

Education

High School Diploma

Patient Advocacy Certification

Job description

Nemours is seeking a Patient Relations Coordinator for the Delaware Valley region. This casual, part-time role involves serving as the primary contact for unsolicited feedback and coordinating responses with leadership teams to ensure timely, compliant resolutions.

The position supports cross-department collaboration, documentation, and data sharing for ongoing improvement while maintaining professional communication and confidentiality standards.