Patient Experience Coordinator - Medical Office Admin

Socket.dev; Ashburn (VA); On-site; USD 36,000 - 54,000; Full time

Job summary

Broadlands Family Practice, a Founding Member of Fairfax Family Practice Centers, is seeking a Patient Service Coordinator to join our administrative team. You will support the medical staff, manage patient information, schedule appointments, collect copays, and help ensure a smooth patient experience.

The role emphasizes accurate information handling, HIPAA compliance, and professional communication with patients and coworkers in a busy primary care setting.

Qualifications

• Knowledge of basic accounting and medical office procedures.
• Maintains positive interactions with patients under stressful conditions.
• Communicates clearly and professionally.
• Maintains patient confidentiality and follows HIPAA guidelines.

Responsibilities

• Performs scheduling duties and verifies patient information.
• Prepares and maintains patient records, lab results, and information requests.
• Greets patients, answers phones, and directs messages.
• Manages patient account tasks, including copays and follow-ups.

Skills

Basic accounting

HIPAA compliance

Communication

Time management

Education

High school diploma or equivalent

Tools

EMR software

Microsoft Office

Job description

Broadlands Family Practice, a Founding Member of Fairfax Family Practice Centers, is seeking a Patient Service Coordinator to join our administrative team. You will support the medical staff, manage patient information, schedule appointments, collect copays, and help ensure a smooth patient experience.

The role emphasizes accurate information handling, HIPAA compliance, and professional communication with patients and coworkers in a busy primary care setting.