Patient Experience Coordinator - Front Desk & Scheduling

Lalor Dental; Village of Endicott, Northern (NY, KY); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health, Vision, and Dental benefits

401(k) with company match

Bonus potential after 90 days and at 6

Paid Time Off

Employee Assistance Program

Company-sponsored events

Free parking

Paid on-the-job training

Job summary

Lalor Family Dental in Endicott, NY seeks a friendly front desk/administrative assistant to welcome patients, schedule appointments, verify insurance, assist with payments, and coordinate care with the orthodontist. You will support clerical tasks and maintain records across multiple systems.

Ideal candidates are self-motivated, detail-oriented, with strong communication and teamwork skills. No prior orthodontic experience is required, and on-the-job training will be provided.

Qualifications

• High School Diploma or GED required; on-the-job training provided.
• No orthodontic or dental experience required.
• Strong customer service and communication abilities are essential.

Responsibilities

• Welcome patients and families warmly with professionalism and clear communication.
• Check in patients and answer questions about appointments and care.
• Schedule appointments and coordinate care between orthodontist and patients.
• Verify insurance benefits and assist with pre-authorizations for orthodontic care.
• Assist with managing insurance claims accurately and promptly.
• Help patients with financial arrangements and process payments.
• Conduct patient outreach and follow-ups to keep treatment plans on track.
• Maintain office records and spreadsheets; support general clerical tasks.
• Work as part of a team to provide a smooth, positive patient experience for all ages.

Skills

Interpersonal skills

Decision-making

Communication skills

Team leadership

Self-motivation

Organizational skills

Attention to detail

Results-focused

Willingness to learn

Education

High School Diploma or GED

Tools

Spreadsheets

Office software

Job description

Lalor Family Dental in Endicott, NY seeks a friendly front desk/administrative assistant to welcome patients, schedule appointments, verify insurance, assist with payments, and coordinate care with the orthodontist. You will support clerical tasks and maintain records across multiple systems.

Ideal candidates are self-motivated, detail-oriented, with strong communication and teamwork skills. No prior orthodontic experience is required, and on-the-job training will be provided.