Patient Experience Coordinator - Front Desk

Sullivan Sinus and Allergy LLC; Melbourne (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k)

Employer paid 3% 401K contribution

Health insurance

Paid time off

Job summary

Paylocity in Melbourne, FL is seeking a friendly receptionist to join a small physician's office with 4 providers and a beautiful new space overlooking the Indian River Lagoon. You will greet patients, answer phones, manage intake forms in AthenaOne/Phreesia, coordinate referrals, and keep the front desk organized.

Casual to professional environment with strong communication expectations. Benefits include health insurance, 401(k) with automatic employer-paid 3% contribution, paid time off, and a

Qualifications

• High school diploma or GED is required.
• Proficient with computers and basic software.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Greet patients and be the face of the practice.
• Answer calls and route to proper extensions.
• Manage patient intake forms and update records in the EMR.
• Coordinate referrals and schedule appointments.
• Answer a multi-line phone system and route messages.
• Minimize voicemails by handling calls during business hours.
• Process self-pay worklists weekly and keep reception area organized.

Skills

Customer service

Phone handling

Computer proficiency

Typing skills

Education

High school diploma or GED

Tools

AthenaOne

Phreesia

Job description

Description

Description

We are a small physicians' office with 4 providers. We have a beautiful new office that looks over the Indian River Lagoon. We are looking for someone who is going to fit in well and stay for a long time.

Job Responsibilities

• Serve as the face of the company, offering friendly service to those entering the practice or calling in on the phone
• Greet people entering the building, answer questions, provide directions
• Ensure that patient intake forms are completed and updated in our electronic medical record - health insurance records, verifications, consents, identification (IDs), etc
• Address referral requests the same day they are received.
• Manage the clinical schedule by making, canceling and rescheduling appointments
• Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system.
• Work to minimize phone calls going to voicemail - ideally there should be no need for voicemails during business hours.
• Work the Self pay worklists in Athena once per week to try and clear those.
• Maintain the reception area, keeping it clean and free of clutter

Qualifications

• High school diploma or GED
• Computer proficiency
• Strong verbal and written communication skills
• Ability to work independently

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Automatic employer paid 3% 401K contribution
• Health insurance
• Paid time off

Schedule:

• 8 hour shift Mon-Thur
• Half-day Friday!

Location:

• Melbourne, FL 32901

Experience:

• Customer service: 1 year (Preferred)
• Experience in AthenaOne and/or Phreesia a plus

Work Location: One location

Requirements

- Good people skills

- Comfort talking on and answering the phone

- Outgoing personality

- Comfort with computers

- Decent typing skills