Patient Experience Coordinator

Sunrise Community Health; Rosedale (CO); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Life Insurance

Long-Term Disability

FSA Medical

FSA Dependent Care

401K Plan

Tuition Reimbursement

Loan Forgiveness Programs

Referral Bonus

Employee Assistance Program

Job summary

Sunrise Community Health in Evans, CO is seeking a Patient Specialist to greet and register patients, verify insurance, explain financial requirements, and support daily clinic operations.

The role includes collecting patient information, scheduling, handling co-pays, and ensuring smooth patient flow. Qualifications include a GED and 1-3 years healthcare office experience. Sunrise offers comprehensive benefits and growth opportunities.

Qualifications

• High School Diploma or general education degree (GED).
• Associate Degree in Medical Staff Services Management.
• 1-3 years related on the job experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Greet patient and confirm prescheduled procedures.
• Collect basic patient information, such as name and address or verify information is already in the computer for the patient.
• Coordinate patient flow with enrollment, handing out documentation needed.
• Collect or verify billing information for the patient. Review the patient’s insurance card to ensure it is valid, make copies of the insurance card and the patient’s identification card.
• Enter and update billing information in the computer.
• Collect patient co-pay, amount due and provide patient with a receipt. Reconcile daily cash reports and counsel patient on account balances.
• Print admissions form, release form and insurance form. Instruct patient to read and sign each form and answer patient questions. Inspect forms to ensure each has a signature and make copies of each form for the patient.
• Electronically scan the signed forms and attach them to the patient’s record in the computer and file original, signed forms.
• Answer, screen phone calls, provide information, and direct calls to appropriate parties or take message.
• Schedule appointments and enter appointment date and time into computer.
• Conduct reminder calls to patients.
• Distribute patient surveys according to guidelines.
• Support team to meet patient needs.
• Assist team to maintain proper clinic flow.
• Monitor patient wait time.

Job description

Sunrise Community Health in Evans, CO is seeking a Patient Specialist to greet and register patients, verify insurance, explain financial requirements, and support daily clinic operations.

The role includes collecting patient information, scheduling, handling co-pays, and ensuring smooth patient flow. Qualifications include a GED and 1-3 years healthcare office experience. Sunrise offers comprehensive benefits and growth opportunities.