Patient Experience Coordinator

McLean & Potomac Dermatology and Skincare Center; McLean (VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with match

Paid Time Off

Virtual fitness and mindfulness resources

Generous skincare product discounts

Complimentary cosmetic services

Job summary

A healthcare dermatology practice in McLean, Virginia is seeking a full-time administrative professional. The ideal candidate will excel in multitasking and organization, and have a passion for patient-centered service. Responsibilities include managing calls, scheduling appointments, and maintaining patient records. Benefits include health insurance, a 401(k) match, and generous skincare discounts. Candidates should possess or be pursuing a Bachelor’s degree and demonstrate strong communication skills. Some Saturdays will be required, and a commitment of one year is expected.

Qualifications

• Preferred Bachelor's degree completed or in progress.
• Strong multitasking and organizational skills are essential.
• Professional communication skills are required.
• Interest in healthcare administration or the medical field is necessary.
• Passion for patient-centered service is desired.

Responsibilities

• Manage incoming calls on a multi-line system.
• Schedule appointments in our cloud-based system.
• Coordinate schedules for six providers.
• Check patients in and verify insurance information.
• Collect copays and process retail transactions.
• Document detailed patient messages in our EHR.
• Maintain accurate demographic and insurance records.
• Support daily administrative operations.

Skills

Multitasking

Organizational skills

Professional communication

Customer service

Education

Bachelor’s degree completed or in progress

Job description

McLean Dermatology and Skincare Center is a cutting-edge dermatology practice located in McLean, Virginia. Our providers specialize in adult and pediatric dermatology, skin cancer surgery, and cosmetic dermatology.

We are seeking a highly organized, professional, and patient-centered individual to join our administrative team. This role is ideal for someone interested in healthcare administration, medical practice operations, or a long-term career in the medical field.

Our front office team plays a critical role in shaping each patient’s experience. We are looking for someone who thrives in a fast-paced environment, enjoys multitasking, and takes pride in creating a calm, welcoming atmosphere.

Our Culture

As a privately owned practice, we prioritize mentorship, collaboration, and professional growth. We invest in teaching our philosophy of patient care daily and believe in creating a supportive, respectful work environment with strong leadership involvement.

Growth Opportunities

We are committed to developing our team members. Opportunities for cross-training and advancement may include:

• Front Office Lead
• Clinical cross-training
• Cosmetic coordination
• Practice operations support

What You’ll Do

• Manage incoming calls on a multi-line system
• Schedule appointments in our cloud-based system
• Coordinate schedules for six providers
• Check patients in and verify insurance information
• Collect copays and process retail transactions
• Document detailed patient messages in our EHR
• Maintain accurate demographic and insurance records
• Support daily administrative operations

What You’ll Bring

• Bachelor’s degree completed or in progress preferred
• Strong multitasking and organizational skills
• Professional communication skills
• Interest in healthcare administration or the medical field
• Passion for patient-centered service

Benefits and Perks

• Health, Dental, and Vision Insurance
• 401(k) with match
• Paid Time Off
• Virtual fitness and mindfulness resources
• Generous skincare product discounts
• Complimentary cosmetic services

Position Details

• Full-time
• Some Saturdays required
• Primary location: McLean, VA
• Occasional coverage at our Potomac location (advance notice provided)
• One-year commitment required