Patient Experience Coordinator

Truman Medical Centers; Kansas City (MO); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Truman Medical Centers is seeking a Patient Scheduler at the Lakewood Medical Pavilion in Kansas City, MO. This full-time role supports patients from scheduling through check-in and checkout, ensuring a smooth visit and accurate records.

The ideal candidate will have at least one year of customer service experience, strong communication skills, and proficiency with patient management systems. A high school diploma or equivalent is required, and the position follows a 8:00 AM to 4:30 PM schedule

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience.
• Strong verbal and written communication skills.

Responsibilities

• Assist patients with scheduling, check-in, registration, check-out, and ensure a seamless experience from start to finish.
• Manage the flow of patients to keep the clinic running smoothly and appointments on time.
• Accurately enter patient demographic and financial information into the system.
• Answer phone calls, respond to patient requests, and explain health benefits and our policy clearly.
• Own the clinic schedule and keep it organized for optimal patient experience.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Patient management systems

Computer literacy

Job description

Truman Medical Centers is seeking a Patient Scheduler at the Lakewood Medical Pavilion in Kansas City, MO. This full-time role supports patients from scheduling through check-in and checkout, ensuring a smooth visit and accurate records.

The ideal candidate will have at least one year of customer service experience, strong communication skills, and proficiency with patient management systems. A high school diploma or equivalent is required, and the position follows a 8:00 AM to 4:30 PM schedule