Patient Experience Concierge PRN Days and Weekends

HCA Healthcare; Bowling Green (KY); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical benefits

Dental

Vision

401(k) with match

Education support

Job summary

HCA Healthcare's TriStar Greenview Regional Hospital seeks a Patient Experience Concierge PRN to greet patients, assist with check-in, and manage lobby flow. You will model AIDET guidelines and support a positive patient experience in a fast-paced registration area.

Responsibilities include guiding patients, answering questions, and coordinating with nursing staff while ensuring a clean, welcoming lobby and timely updates to leadership.

Qualifications

• Minimum 3 years of patient access, hotel, restaurant, retail, or customer service experience.
• High school diploma or GED preferred.
• Hospitality experience is preferred.

Responsibilities

• Greet patients and guests in the registration lobby with professionalism.
• Assist with check-in and direct patient flow to minimize wait times.
• Model AIDET guidelines in all patient interactions.
• Oversee front desk and lobby area to maintain tidiness and safety.
• Provide updates on patient flow to leadership and address concerns.

Skills

Customer service

Education

High school diploma or GED

Hospitality degree preferred

Job description

Schedule: PRN (As Needed) | Day Shift and Every Other Weekend As Needed

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Experience Concierge PRN Days and Weekends today with TriStar Greenview Regional Hospital.

Job Summary And Qualifications

As a Patient Experience Concierge, you will provide exceptional service to our patient population. You will be responsible for greeting and navigating patients and their guests in registration lobby. You’ll provide assistance to patients checking-in for services and expedite patient flow.

What you will do in this role:

• Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• Promotes and demonstrates excellent customer service
• Oversee the daily activities of the front desk and lobby areas including tidiness of the area
• Greet patients upon arrival, and navigate patient flow
• Assist with check in process; monitor patient registration tracker
• Perform lobby rounding to ensure patients are kept aware of their wait time expectations
• Perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors.
• Encourage and assist with patient enrollment in the Patient Portal
• Empowerment to make decisions on their own to help a customer; elevate appropriately
• Understands that our reputation is only as good as our customer’s last experience; ensure it is the best.
• Consistently provide patient flow updates to PTAC leadership
• Assist in resolving real-time patient concerns

What qualifications you will need:

• High school diploma or GED preferred
• Hospitality degree preferred
• Minimum 3 year’s patient access, hotel, restaurant, retail, or customer service experience required
• Previous Patient Access experience preferred

Benefits

TriStar Greenview Regional Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.