Patient Experience Concierge

Banner Health Corporate; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Banner Health is seeking a concierge-focused team member to guide incoming patients and guests in a new Scottsdale location. You will greet visitors, provide directions, answer questions, and assist staff with coordinating transportation and services to ensure a smooth patient experience.

The role emphasizes exceptional customer service, clear communication, and friendly assistance across departments to support a welcoming environment for patients and families from arrival to departure.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Must have the ability to handle ongoing face-to-face contact with patients, guests and staff.
• Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff.

Responsibilities

• Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.
• Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed.
• Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.
• Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests.
• Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.
• Answers phone, transfers calls, takes messages and relays messages and information as needed.
• Provides tours of the facility and walks customers to appropriate areas within the facility.
• Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience.

Skills

Face-to-face interaction

Excellent communication

Customer service

Education

High school diploma or GED

Job description

Banner Health is seeking a concierge-focused team member to guide incoming patients and guests in a new Scottsdale location. You will greet visitors, provide directions, answer questions, and assist staff with coordinating transportation and services to ensure a smooth patient experience.

The role emphasizes exceptional customer service, clear communication, and friendly assistance across departments to support a welcoming environment for patients and families from arrival to departure.