Patient Experience Concierge

Providence Health Plan Group; Portland, Northern (OR, KY); Hybrid; USD 64,299,000 - 98,330,000; Full time

Job summary

Providence Health Plan Group is seeking a Patient Care Coordinator in Portland, Oregon to serve as the first point of contact for patients and visitors, delivering excellent service both in person and by phone. The role acts as a liaison between patients and providers throughout the administrative flow to ensure smooth clinic operations and patient experience.

The position emphasizes frontline and back-office duties with increasing independence, handling routine healthcare services to support

Qualifications

• 1 year of experience in medical/healthcare setting.
• Experience providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion.
• Electronic Medical Records (EMR) experience.

Skills

Customer service

Healthcare experience

EMR experience

Tools

EMR system

Job description

Providence Health Plan Group is seeking a Patient Care Coordinator in Portland, Oregon to serve as the first point of contact for patients and visitors, delivering excellent service both in person and by phone. The role acts as a liaison between patients and providers throughout the administrative flow to ensure smooth clinic operations and patient experience.

The position emphasizes frontline and back-office duties with increasing independence, handling routine healthcare services to support