Patient Experience Concierge

Industrial Asset Management Council, Inc; Missouri; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare organization in Missouri seeks individuals to provide exemplary customer service at their medical center. The role involves greeting patients, managing inquiries, and ensuring smooth operations at the information desks, requiring at least a high school diploma and strong customer service skills.

Benefits

Comprehensive medical, dental, and vision insurance

401(k) plan with company match

Tuition assistance

Paid time off benefit, including vacation and sick days

Qualifications

• High School Diploma or GED required.
• Preferred 2-5 years of experience.
• Customer service skills essential.

Responsibilities

• Handles customer concerns and complaints immediately.
• Greets patients and provides information.
• Utilizes technology to direct guests throughout the hospital.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or GED

Job description

Additional Information About the Role

Location - Barnes Jewish St. Peters & Progress West

Full Time, Part Time & PRN Opportunities

Weekend & Holiday Rotation

Shift - 10:30 am to 7 pm & 1 pm to 9:30 pm

Benefit Eligible

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Preferred Qualifications

Role Purpose

Provides effortless and seamless movement in and out of the medical center as the first impression that patients and visitors experience. Provides coverage of the information desks and interacts with target audiences, internal resources and external vendors.

Responsibilities

Handles customer concerns and complaints immediately using appropriate service recovery tools and guidelines.

Provides information regarding the medical center and local area.

Greets patients and visitors, provides patient and hospital information and escort services to those in need.

Utilizes technology to appropriately direct guests, visitors and patients throughout hospital campus.

Assists with patient arrival and departure.

Minimum Requirements

Education

High School Diploma or GED

Experience

<2 years

Supervisor Experience

No Experience

Preferred Requirements

Experience

2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer