Patient Experience Concierge

03 UHS Chenango Memorial Hospital; City of Norwich (NY); On-site; USD 22,000 - 29,000; Full time

Job summary

United Health Services (UHS) Chenango Memorial Hospital in Norwich, NY, is seeking a Patient Experience Associate. You will welcome patients, schedule appointments, complete registration, verify insurance, collect payments, and maintain accurate Epic records to keep care moving smoothly while protecting privacy.

The role emphasizes building trust, answering questions, and supporting patients with exceptional, respectful service in a fast-paced front-office environment.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of customer/patient-facing experience directly interacting and communicating with the public.
• At least 1 year of healthcare experience working in the healthcare industry in any job function.
• Up to 1 year of technical/systems experience using specialized tools, software, or equipment required for the role.

Responsibilities

• Greet patients and visitors in person, by phone, and electronically to create a welcoming and supportive patient experience.
• Perform patient registration, scheduling, and insurance verification in accordance with organizational policies and accuracy standards.
• Provide timely and accurate information regarding appointments, wait times, and services to support visit flow and satisfaction.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma or equivalent

Tools

Epic

Job description

United Health Services (UHS) Chenango Memorial Hospital in Norwich, NY, is seeking a Patient Experience Associate. You will welcome patients, schedule appointments, complete registration, verify insurance, collect payments, and maintain accurate Epic records to keep care moving smoothly while protecting privacy.

The role emphasizes building trust, answering questions, and supporting patients with exceptional, respectful service in a fast-paced front-office environment.