Patient Experience Coach & Improvement Leader

OSF HealthCare; Peoria (IL); On-site; USD 43,000 - 51,000; Full time

Job summary

OSF HealthCare in Peoria, IL is seeking a Patient Centered Care Specialist to champion service excellence and patient experience across the facility. You will partner with leadership and staff to support performance improvement and implement changes that sustain best practices.

The role requires a Bachelor's degree in nursing, business, or healthcare management, with 2 years of coaching or process improvement experience. CPXP certification preferred; OSF is an Equal Opportunity Employer.

Qualifications

• Bachelor's degree in nursing, business, healthcare management or related field required.
• 2 years’ experience in coaching, process improvement, change management, service excellence and/or adult education with demonstrated ability to drive results.
• Excellent interpersonal and communication skills; solid computer skills; strong analytical and problem-solving abilities.

Responsibilities

• Champions service excellence and recovery throughout the facility.
• Partners with management and staff to support performance improvement and process management.
• Provides real-time feedback to front line staff and leadership on changes to achieve patient experience best practices.
• Identifies barriers to change and facilitates solutions to sustain improved patient satisfaction outcomes.

Skills

Interpersonal skills

Communication

Analytical skills

Data interpretation

Coaching

Change management

Microsoft Office

Problem solving

Education

Bachelor's degree in nursing, business, healthcare management or related field

Master's degree in business, healthcare management or related field

Tools

Microsoft Office Suite

Job description

OSF HealthCare in Peoria, IL is seeking a Patient Centered Care Specialist to champion service excellence and patient experience across the facility. You will partner with leadership and staff to support performance improvement and implement changes that sustain best practices.

The role requires a Bachelor's degree in nursing, business, or healthcare management, with 2 years of coaching or process improvement experience. CPXP certification preferred; OSF is an Equal Opportunity Employer.