Patient Experience & Care Improvement Specialist

Northwell; New York (NY); Presencial; USD 42.000 - 68.000; Jornada completa

Descripción de la vacante

Northwell is seeking a dedicated professional to support patient and customer experience initiatives across departments in New York. The role focuses on fostering patient-centered care, gathering feedback, preparing reports, and assisting with improving programs and events.

The ideal candidate holds a Bachelor's degree with 1–3 years of relevant experience, collaborates with site leadership, and provides emotional support to patients and families while ensuring service recovery per policy.

Formación

• Bachelor's Degree or equivalent combination of education and related experience.
• 1-3 years of relevant experience.

Responsabilidades

• Supports development, implementation and evaluation of patient/customer experience programs.
• Gathers key information to prepare presentations, documents and reports.
• Collaborates with site leadership to promote patient experience plan.
• Provides emotional support to patients and families.
• Performs service recovery and escalates issues per policy.
• Operates under general guidance with varied complexity.
• Supports meetings and events.

Conocimientos

Patient experience

Presentation support

Data interpretation

Collaboration

Communication

Educación

Bachelor's Degree

Descripción del empleo

Northwell is seeking a dedicated professional to support patient and customer experience initiatives across departments in New York. The role focuses on fostering patient-centered care, gathering feedback, preparing reports, and assisting with improving programs and events.

The ideal candidate holds a Bachelor's degree with 1–3 years of relevant experience, collaborates with site leadership, and provides emotional support to patients and families while ensuring service recovery per policy.