Patient Experience Architect

umchealthsystem; United States; On-site; USD 52,000 - 78,000; Full time

Job summary

UMC Health System in Texas is seeking a Patient Experience Advisor to support the Patient Experience Manager and Chief Experience Officer with developing strategies and education to improve patient and family communication and satisfaction.

The role advocates for patients, coordinates training, analyzes patient experience data including CAHPS, and partners with hospital departments to drive service excellence across the health system.

Qualifications

• High School Diploma or GED required.
• +2 years of related customer service or patient care experience.
• Knowledge of service excellence and customer service principles.

Responsibilities

• Respond to questions on patient care policies and assist in achieving satisfactory outcomes.
• Advocate for patients and families to improve communication, efficiency and satisfaction.
• Lead and evaluate service initiatives and training within the organization.
• Utilize patient experience feedback to drive improvements with leadership.

Skills

Customer service

Communication

Process improvement

Conflict resolution

Project development

Time management

Education

High School Diploma or GED

Job description

UMC Health System in Texas is seeking a Patient Experience Advisor to support the Patient Experience Manager and Chief Experience Officer with developing strategies and education to improve patient and family communication and satisfaction.

The role advocates for patients, coordinates training, analyzes patient experience data including CAHPS, and partners with hospital departments to drive service excellence across the health system.