Patient Experience and Abuse Prevention Trainer

Pyramid Healthcare

Altoona (PA)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Tuition Reimbursement

Paid Time Off

Job summary

A leading healthcare organization in Altoona, Pennsylvania, is seeking a Patient Experience and Abuse Prevention Trainer. In this role, you will design and deliver essential training programs on abuse prevention and staff ethics while collaborating with stakeholders. Ideal candidates will have a degree in a relevant field and significant experience in training within behavioral healthcare. This position offers a supportive environment with a focus on client-centered care, enabling personal and professional growth.

Qualifications

Bachelor’s degree in communications, human resources, organizational development, social work, psychology or a related field required.
Minimum of 3 years of experience in HR or training in a behavioral healthcare setting.
Prior experience developing and delivering training content.
Minimum of 3 years of experience in HR/training/quality/compliance within behavioral healthcare.

Responsibilities

Design and deliver targeted training on abuse indicators and ethics.
Monitor and evaluate training effectiveness.
Create and maintain training materials aligned with best practices.
Facilitate live virtual new hire orientation and annual retraining sessions.
Monitor training participation and outcomes; report to committees and suggest improvements.

Skills

Excellent oral and written communication

Sound clinical judgment

Ability to handle crisis situations

Problem-solving abilities

Web-based platforms

Travel for conferences

Autonomous work

Collaborative work with stakeholders

Education

Bachelor’s degree in relevant field

Clinical license (e.g., LCSW)

Clinical license preferred

Tools

Learning management system (LMS)

Virtual training platforms

Job description

Patient Experience and Abuse Prevention Trainer

1 week ago Be among the first 25 applicants

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. Our focus on client-centered care establishes our family of brands as respected leaders in addiction treatment, mental health recovery, and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that give patients the strength they need to overcome life’s challenges. We provide services – psychiatry, addiction recovery, mental disorder treatment, and more – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Summary

This position is responsible for designing, delivering, and evaluating engaging organizational training programs using diverse teaching methods and collaborating with stakeholders to meet organizational needs. The role also monitors training outcomes, leads awareness campaigns, and ensures ongoing improvement and alignment with best practices in abuse prevention.

Essential Duties And Responsibilities

Design and deliver targeted, engaging and interactive training on abuse indicators, boundaries, and ethics that is tailored to staff at all levels.
Employ diverse teaching methods aimed at enhanced learning across functions and levels.
Collaborate with key stakeholders to ensure content meets business needs and objectives.
Facilitate live virtual new hire orientation and annual re‑training sessions.
Monitor, evaluate, and report training participation, outcomes, and effectiveness to steering, safety, or compliance committees; develop assessment tools and recommend continuous improvements.
Create and maintain resources and training materials to align with best practice standards.
Remain updated on current trends and best practices in patient safety and abuse prevention.
Lead awareness campaigns and contribute to internal communications by participating in and/or leading cross‑functional work groups.
Provide guidance to staff and leadership on reporting procedures and response protocols for suspected abuse.
Consult on appropriate training for HR cases, without direct involvement in investigations.
Travel as needed for conferences and site presentations.
Exercise discretion and maintain confidentiality with regard to all company information.
Completion of all required trainings as designated by the company and accreditation/licensing entities.
Other duties as assigned.

Supervisory Responsibilities

None

Required Qualifications

Bachelor’s degree in communications, human resources, organizational development, social work, psychology or a related field required; master’s preferred.
Clinical license (e.g., LCSW, Licensed Psychologist, LPC) preferred.
Minimum of 3 years of experience, preferably in HR, training, quality, compliance, and/or clinical oversight within a behavioral healthcare setting.
Prior experience developing and delivering training content.
Certifications such as Certified Professional Patient Experience (CPPX), Certified Professional Patient Safety (CPPS), Violence Prevention Professional (VPP) desired but not required.

Job Knowledge, Skills, And Abilities

Ability to interpret regulatory standards and translate them into practical training content and organization guidance.
Excellent oral and written communication and interpersonal skills.
Sound clinical judgment and excellent clinical skills.
Ability to solve problems by gathering and analyzing information.
Experience developing and facilitating training for groups of 10 or more.
Ability to navigate web‑based platforms for training facilitation.
Experience working autonomously to complete tasks.
Ability to handle a crisis and or potential risk situation and react appropriately.
Working knowledge of federal and state standards as well as regulatory and compliance standards.

Physical Demands

Employee is frequently required to talk or hear, sit, stand, use fingers, handle or feel, and reach with hands and arms. Occasionally required to walk, stoop, twist, kneel or crouch, and to lift and/or move up to 15 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

Noise level is usually moderately quiet and indoors. The role requires travel to facilities and offices. Employee may be exposed to virus, disease, and/or infection from clients, and to traumatic situations.

Compensation

Position may be subject to state or local wage transparency requirements. Where required by law, a compensation range will be provided. For candidates applying in jurisdictions with such requirements, the applicable range will be disclosed in the posting or during the interview process. Compensation may vary depending on factors such as geographic location, experience, qualifications, and internal equity.

Pyramid CORE Values

We are committed to and proud of our CORE values. Our employees are expected to align with these values, behaviors, and standards.

INTEGRITY – striving to be honest, transparent, and ethical when dealing with clients, staff, and the community.
DEDICATION – demonstrating an unwavering commitment to always provide exceptional care and support to those we serve daily.
COLLABORATION – a steadfast, team‑focused approach; working together to achieve excellence.
PASSION – genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

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