Patient Experience Analyst/Programmer

Stony Brook University Medical Center; Setauket (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Stony Brook Medicine is seeking a Patient Experience Analyst/Programmer to support performance improvement by building centralized data repositories, dashboards, and reports across the hospital. You will work with patient experience teams and clinical departments to transform feedback into actionable metrics.

The role requires strong data analysis, SQL/ETL skills, and the ability to communicate complex findings to leadership.

Qualifications

• Bachelor degree in field requiring quantitative data analysis skills.
• Three or more years of relevant experience.
• Superior organization skills, detail oriented, and ability to be persistent and follow through.
• Problem-solving, adaptability, flexible approaches, and independent creative solving.
• Excellent verbal and written communication skills, especially translating technical info clearly.
• Strong listening skills to gather requirements and understand barriers to project completion.
• Ability to work independently and with diverse teams.

Responsibilities

• Provide technical support and coordinate data activities to develop a centralized clinical data repository for reporting.
• Partner with Patient Experience and other leaders to analyze feedback and data, identify improvements, and develop metrics and targets.
• Present findings to stakeholders and support patient experience improvement initiatives.
• Identify data needs from clinical staff and elicit information requirements.
• Translate requirements into high quality, actionable reports for leadership and QA teams.
• Ensure data quality by validating sources and documenting data definitions for replication.
• Guide clinical and ancillary teams in interpreting reports and vendor platforms.

Skills

Data analysis

Communication

Project management

Education

Bachelor's degree in field requiring quantitative data analysis skills

Master’s degree in field requiring quantitative data analysis skills

Tools

SQL

SSIS

SSMS

R

Python

SAS

Tableau

Microsoft Access

Job description

Job Description - Patient Experience Analyst/Programmer (2603257)

Patient Experience Analyst/Programmer

Position Summary

At Stony Brook Medicine, t he QualityAnalyst/Programmer provides clinical services and hospital leadership with information needed to drive performance improvement efforts throughout the hospital. This individual will be responsible for maintaining current knowledge of available data sources and reporting applications. The QualityAnalyst/Programmer will work closely with internal and external stakeholders to understand information needs, and develop reports and perform analyses that address these needs.

Duties of a Quality Analyst/Programmer may include the following but are not limited to:

• Provide technical support and coordinate data activities to develop a high quality centralized clinical data repository to facilitate aggregation and reporting of both qualitative and quantitative patient experience data. Use multiple data sources to illuminate the patient journey and guide strategic improvement efforts.
• Partner with Patient Experience, other Quality Management staff and operational leaders to analyze patient feedback and performance data, identify improvement opportunities, and develop meaningful metrics, benchmarks, and targets.
• Present findings and recommendations to stakeholders, support patient experience improvement initiatives, and serve as a liaison between business and technical teams for reporting and analytic needs.
• Identify needs for data and analyses in the clinical services. Elicit information requirements from clinical service staff.
• Translate information requirements and provide high quality, actionable reports to hospital leadership, Programs of Distinction (PODs), Quality Improvement (QI) and other performance improvement teams, and other groups to drive quality improvement efforts. This includes aggregating, analyzing and displaying statistically-oriented, external quality reporting data in formats such as dashboards, scorecards, visualizations, and other reports. Automate reporting functions wherever possible.
• Ensure the highest levels of data quality in all quality reporting. This includes ensuring that all quality reports accurately reflect source data by developing validation mechanisms as well as accurately documenting data sources, query names, and data definitions used in reports to permit replication when needed.
• Provide guidance to clinical and ancillary services, hospital leadership, and other stakeholders to assist in understanding and interpreting information in reports and vendor platforms. This may require flexible schedule to accommodate physician participation.
• Support external quality reporting requirements and voluntary programs with analysis of requirements and results.
• Provide guidance and support on analytical and reporting topics to other QMA personnel, QI, and other analytical and clinical departments.
• Generate ad-hoc reports and perform ad-hoc responsibilities as deemed appropriate by the Director of Quality Measurement & Analytics and Patient Experience leadership.
• Maintain awareness of institutional quality priorities and work collaboratively with colleagues in Quality Measurement & Analytics, the Quality Management Division, the Patient Experience division, IT, Finance, clinical and ancillary services, hospital leadership and external vendors to accomplish organizational goals.

Qualifications

Required:

• Bachelor degree in field requiring quantitative data analysis skills.
• Three or more years of relevant experience.
• Superior organization skills, detail oriented, and ability to be persistent and follow through.
• Problem-solving, ability to adapt, flexibility in approaches to accomplishing tasks, and ability to independently arrive at creative solutions to problems.
• Excellent communication skills, both verbal and written, particularly the ability to convey technical information in an accessible and understandable manner.
• Strong listening skills to gather requirements and understand the technical barriers to project completion.
• Ability to work both independently and in collaboration with individuals from various disciplines.

Preferred:

• Master’s degree in field requiring quantitative data analysis skills.
• Two or more years of relevant experience in data management, analysis, and/or quantitative report development and productions. This should include some combination of two to three of the following applications or similar: SQL, SSIS, SSMS, R, Python, SAS, Tableau, Microsoft Access.
• Strong data retrieval and reporting skills, experience as well as skill in presenting data in a variety of reporting formats and to a variety of audiences.
• Strong data integration skills, experience and skill in aggregating data from a variety of sources in formats conducive to aggregation for reporting
• Prior experience and skill with health care-related systems/databases, analyses, and reporting as well as working in a health care setting and/or collaborating with clinical staff.
• Prior experience and skill with patient experience reporting and platforms and/or interpreting health care regulatory/accreditation requirements.
• WebIntelligence, Visual Basic, and/or SharePoint.
• Experience and skill in assessing the accuracy of data reported.
• Relevant experience may be considered in lieu of these qualifications.

Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.

All Hospital positions may be subject to changes in pass days and shifts as necessary.

This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.

This function/position may be designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*

Complete electronic reference check with a minimum of three (3) professional references.

Successfully complete a 4 panel drug screen*

Meet Regulatory Requirements for pre employment screenings.

Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

*The hiring department will be responsible for any fee incurred for examination .

Anticipated Pay Range:

The salary range for this position is listed below. This range reflects Stony Brook University Hospital’s good faith and reasonable estimate of potential compensation at the time of posting.

The final offer will be determined based on the candidate’s verified years of relevant, comparable experience. Please note that misrepresentation or inflation of experience may result in disqualification from the hiring process or termination of employment if hired.

Some positions may also include annual supplemental pay, such as:

Location Pay: for UUP, CSEA, and PEF full-time positions

Shift Differentials: Additional pay for evening, night, or other supplemental shifts (e.g., inconvenience pay, geographic pay, or other applicable differentials)

At Stony Brook University Hospital, your compensation extends beyond your paycheck. We offer comprehensive benefits including generous leave, health insurance, and participation in the state pension system that contribute significantly to your overall total rewards package.

Stony Brook Medicine integrates and elevates all of Stony Brook University’s health-related initiatives: education, research and patient care. It includes our Health Sciences schools — Medicine, Dental, Health Professions, Nursing and Social Welfare — a Program in Public Health, as well as Stony Brook University Hospital, Stony Brook Children’s Hospital, Stony Brook Southampton Hospital, Stony Brook Eastern Long Island Hospital, Long Island State Veterans Home, and more than 200 community-based healthcare settings throughout Suffolk County.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

Stony Brook University is committed to providing equal employment opportunities to all applicants, including individuals with disabilities. If you require a reasonable accommodation to participate in the application, interview, or hiring process, please request one by contacting [e-mail]. We will consider accommodation requests in compliance with applicable law. This process is separate from and does not require any voluntary self-identification of disability status. Please include the position title and position number (if known) in your message.

In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.

Visit our WHY WORK HERE page to learn about the total rewards we offer.

Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Job Number:

2603257

Job Field

Quality and Safety

Department/Hiring Area : Quality Measurement Analytics

Schedule

Full-time

Shift

Day Shift

Shift Hours : 0830-1700 Pass Days : Sat, Sun

Posting Start Date

Sep 29, 2026

Posting End Date

Salary Grade : SL4