Patient Experience Analyst I

Socket.dev; Webster (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

CLS Health in Houston, TX is seeking a Patient Experience Specialist who will manage, investigate, and resolve patient complaints while identifying opportunities to improve service delivery and satisfaction. The role requires strong analytical skills, attention to detail, and cross-department collaboration.

The Specialist logs, reviews, researches, escalates, and closes complaints, ensuring documentation, follow-up, and reporting.

Qualifications

• Bachelor's degree in healthcare administration or business administration.
• Master's degree preferred.
• At least two years in data processing and database management.

Responsibilities

• Log, investigate, and resolve patient complaints.
• Manage high complaint volumes with accuracy.
• Coordinate resolution across departments.
• Prepare summaries and corrective recommendations for leadership.
• Track low Net Promoter Score (NPS) trends.
• Travel to other CLS Health locations as needed.

Skills

Queries

Report writing

Presentations

Teamwork

Communication

Interpersonal skills

Education

Bachelor's degree in healthcare administration

Master's degree preferred

Data processing experience

Tools

Database management systems

Job description

CLS Health in Houston, TX is seeking a Patient Experience Specialist who will manage, investigate, and resolve patient complaints while identifying opportunities to improve service delivery and satisfaction. The role requires strong analytical skills, attention to detail, and cross-department collaboration.

The Specialist logs, reviews, researches, escalates, and closes complaints, ensuring documentation, follow-up, and reporting.