Patient Experience Advocate

Licking Memorial Health Systems; Newark (OH); Sur place; USD 38 000 - 60 000; Plein temps

Avantages offerts par ce poste

Equal Opportunity Employer

Résumé du poste

Licking Memorial Health Systems (LMHS) is a leading non-profit healthcare provider serving Licking County. The Patient Experience Specialist supports patients and families by enhancing communication, resolving concerns, and partnering with leaders to improve care experiences across services from emergency to home health.

This role emphasizes customer service excellence, data-informed improvements, and collaboration with interdisciplinary teams to ensure patient safety and satisfaction within

Qualifications

• Requires strong interpersonal and customer service abilities.
• Graduation or ongoing studies in related field preferred.
• Proficient computer skills and professional communication.

Responsabilités

• Promotes a positive hospital image to staff, patients, and community at all times.
• Builds and maintains positive relationships with patients and staff.
• Rounds on each patient at least once during their stay and documents interactions.
• Documents patient preferences for future care planning.
• Follows up on patient requests in a timely fashion.
• Collaborates with management to identify trends and improvement opportunities.
• Reports to leadership and participates in patient experience initiatives.

Connaissances

Interpersonal skills

Customer service

Communication

Problem solving

Attention to detail

Formation

Bachelor's degree preferred

High school diploma or GED required

Outils

MS Office

Description du poste

Licking Memorial Health Systems (LMHS) is a leading non-profit healthcare provider serving Licking County. The Patient Experience Specialist supports patients and families by enhancing communication, resolving concerns, and partnering with leaders to improve care experiences across services from emergency to home health.

This role emphasizes customer service excellence, data-informed improvements, and collaboration with interdisciplinary teams to ensure patient safety and satisfaction within