Patient Experience Advocate

UChicago Medicine Ingalls Memorial; Harvey (IL); On-site; Full time

Job summary

A healthcare facility in Illinois is seeking Volunteer Ambassadors to enhance the patient experience. You'll provide compassionate listening and non-clinical support to patients and families during their hospital stay. Responsibilities include conducting friendly rounds, offering comfort and emotional support, and communicating patient needs to nursing staff. This role is crucial in promoting a welcoming and service-focused environment.

Qualifications

• Compassionate listening skills.
• Ability to communicate effectively.
• Experience in a service-focused environment.

Responsibilities

• Conduct friendly rounds in inpatient units.
• Offer comfort, conversation, and emotional support.
• Communicate patient needs to nursing staff when appropriate.
• Promote a welcoming, service-focused environment.

Job description

37 Acre campus, 20 minutes south of Chicago. DNV Accredited - licensed for 582 beds. Ingalls Family Care Centers in Flossmoor, Tinley Park, and Calumet City.

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Volunteer Ambassadors play an important role in enhancing the patient experience by providing a warm presence, compassionate listening, and non-clinical support to patients and families during their hospital stay.

Responsibilities

Conduct friendly rounds in inpatient units

Offer comfort, conversation, and emotional support

Communicate patient needs to nursing staff when appropriate

Promote a welcoming, service-focused environment