Patient Experience Advisor

124 Advocate Condell Medical Center; Libertyville (IL); On-site; USD 64,000 - 96,000; Full time

Job summary

Advocate Condell Medical Center is seeking a full-time Patient Experience Implementation Lead to drive the Signature Experience across the organization. You will partner with leadership across Advocate Aurora Health to oversee organizational change efforts and ensure alignment with the health system's purpose and values.

The role requires five years of related experience in curriculum design, facilitation, and large-scale transformation initiatives, with strong facilitation and communication

Qualifications

• Requires Bachelor's degrees in Organization Development and Education.
• Demonstrated experience in curriculum design, facilitation, and large-scale transformation initiatives.
• Strong communication and leadership skills with ability to work across multiple levels of leadership.

Responsibilities

• Accountable for relationships with site and system administrative teams.
• Develop and execute site implementation plans to hardwire the Signature Experience.
• Ensure project deliverables meet specifications and timelines.
• Coach site Patient Experience teams to achieve objectives.
• Serve as expert resource on organizational change and development.

Skills

Rapport building

Facilitation

Organizational assessment

Consultative approach

Interpersonal skills

Communication

Education

Bachelor's Degree in Organizational Development

Bachelor's Degree in Education

Tools

Microsoft Word

Excel

PowerPoint

Job description

Position Details

Department: 11603 Advocate Condell Medical Center - Patient Relations. Status: Full time. Benefits Eligible: Yes. Hours Per Week: 40. Schedule Details/Additional Information: Monday through Friday, (5) 8-hour shifts or (4) 10-hour shifts. Occasional off shift work based on dept needs.

Pay Range

$30.70 - $46.05

Job Summary

The purpose of this position is to directly drive the implementation, hardwiring and sustainability of the Signature Experience throughout the organization. Team members in this role will build and maintain direct partnerships with leadership across Advocate Aurora Health in the integration and oversight of organizational change. Using an evidence-based model, the team member in this position utilizes a detailed framework and practical behaviors and tactics to enhance a highly reliable culture of service and operational excellence that leads to improvements in all Key Result Areas. All aspects of the role should be achieved through continuous demonstration of Advocate Aurora’s Purpose and Values.

Major Responsibilities

• Accountable for successful relationships with site/system administrative teams.
• Partners with site leadership and Patient Experience teams to develop and effectively execute a site implementation plan to hardwire and sustain the Signature Experience.
• Ensure Patient Experience project deliverables are completed on time, according to the predetermined specifications, and with the achievement of expected outcomes.
• Provide coaching and direction to site Patient Experience teams to ensure team effectiveness and achievement of outlined objectives.
• Serve as an expert resource for site leadership on organizational change, performance, development and all components of the Signature Experience model.
• Provides coaching to build skill for leadership teams on the use of evidence-based practices, tactics and techniques.

Licensure, Registration, and/or Certification Required

None Required.

Education Required

• Bachelor's Degree in Organizational Development
• Bachelor's Degree in Education

Experience Required

Typically requires 5 years of experience in curriculum design, group facilitation and training, implementation of large scale transformation /change initiatives, organizational development, or human resource consulting, performance improvement.

Knowledge, Skills & Abilities Required

• Ability to develop rapport quickly with all levels of leadership.
• Strong facilitation skills.
• Organizational assessment / diagnostic skills.
• Extensive knowledge of a strong consultative approach.
• Strong human relations and interpersonal skills.
• Ability to navigate and establish priorities in an often-ambiguous environment.
• Demonstrated organizational and prioritization skills.
• Excellent communication skills.
• Large group presentation skills.
• Proficient in Microsoft Word, Excel, PowerPoint.
• Demonstrated knowledge of patient experience data analysis and report preparation.

Physical Requirements and Working Conditions

• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.
• This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.
• Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Transformation One Shared Purpose Brought Us Together

Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward.

Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities.

Reshaping Access

What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it.

Inspiring Professionals

With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities.

Transforming Care

We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials.

Combined, Advocate and Aurora are recognized for clinical excellence in:

• Cardiovascular Care
• Neurosciences
• Gynecology
• Oncology
• Pediatrics
• Primary Care
• Neurology
• Geriatrics
• Trauma Care