Patient Enrollment Coordinator

Cano Health; Riverview (FL); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Cano Health in Riverview, FL is seeking a Patient Enrollment Coordinator to drive enrollment growth by guiding members and prospects through insurance options and enrollment steps. You will explain payment plan options, assist with credit applications, and coordinate with health plan agents to ensure benefits coverage.

You will regularly prepare enrollment reports, deliver presentations, and participate in community outreach to promote Cano Health services and enrollment opportunities.

Formación

• Minimum 3 years of related experience in marketing, business development, or healthcare enrollment.
• Strong networking and negotiation skills with demonstrated public speaking.
• Ability to work in a fast-paced, team-oriented environment with minimal supervision.
• Detail-oriented, excellent customer service, and relationship-building with internal and external customers.
• Will handle occasional evenings and weekends.

Responsabilidades

• Explain enrollment and eligibility options to members and prospective members.
• Verify insurance and benefit coverage for services.
• Generate and submit enrollment reports monthly and quarterly.
• Collaborate with health plan agents and brokers.
• Deliver presentations and distribute educational materials.
• Assist with credit applications and enrollment processes.

Conocimientos

Networking

Negotiation

Public speaking

Customer service

Presentation skills

Detail-oriented

Teamwork

Deadline oriented

Educación

High School Diploma

Herramientas

eCW

Health plan portals

Care Credit

SharePoint

Excel

Outlook

Teams

Descripción del empleo

It's rewarding to be on a team of people that truly believe in making an impact!We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.Job SummaryThe Patient Enrollment Coordinator is responsible for improving Cano’s enrollment growth objectives by discussing enrollment and eligibility options with members/non-members. The Patient Enrollment Coordinator is fluent with various payor sources (Medicare, HMO’s, Medicaid, etc.) of primary care and physiotherapy services.The Patient Enrollment Coordinator guides the patient/prospective patient through the insurance/cash pay process, explain payment plan options, and assists patient with membership enrollment or credit applications.Essential Duties & ResponsibilitiesProfessionally represents Cano Health; provides centers tours.Is an expert at Cano’s services and products. Identifies any prospects/member’s needs, answers questions related to healthcare access and Cano service offerings, discusses cost of service (if needed) and facilitates enrollment into health plans or payment plans.Assists patients with credit application, if applicable.Collaborates and maintains a healthy relationship with health plan agents and brokers.Responsible for achieving monthly, quarterly, and annual enrollment goals and growth targets, as established by management.Verifies insurance and benefit coverage on all of patient's insurance plans for each service being provided.Maintains lines of communication and follow up with current members to assure there is no loss of benefit coverage.Collaborates with Community Outreach associates on center and community activities events, as needed.Regularly generates and submits reports on new enrollment for insured/cash pay members.Delivers presentations, attends meetings, and distributes educational materials to members/potential members.Additional Duties & ResponsibilitiesAbility to remain positive, courteous, and professional.Maintain adequate supplies, equipment, and materials (informational material, promotional items).Self-motivated and may work with little (indirect) supervision to achieve goals and objectives.Communicate with fellow associates to identify areas of opportunity to enhance membership growth.Regularly generates and submits reports on new enrollment for insured/cash pay members.Additional duties may be assigned.Supervisory ResponsibilitiesNo supervisory responsibilities.Education & ExperienceMin. 3 years of related experience (e.g., marketing, business development, community engagement, healthcare industry).Demonstrated exceptional networking and negotiations skills.Demonstrated strong public speaking and presentations skills.Demonstrated ability to work in a fast-paced, team-oriented environment with little supervision.Must be highly detail-oriented, provide outstanding customer service, be an enthusiastic professional, and be able to build relationships with internal and external customers.Must be able to anticipate project needs, discern work priorities, and meet deadlines with little supervision, and be willing to work occasional evenings and weekends.Education RequirementsEducation LevelDisciplineRequiredHigh SchoolKnowledge, Skills & ProficienciesMust be fluent in English and primary language of target population (ie., Spanish)Must be IT proficient working with electronic medical records (preferably eCW), health plan portals, and IT systems (Care Credit and MicroSoft products including Share Point, Excel, Outlook, Teams, etc.)Understanding of Medicaid and Medicare (including healthcare markets)Detail oriented to ensure accuracy of reports and dataSales and marketing experience, highly preferredPrevious healthcare marketing, enrollment and/or grassroots/community outreach experience a plusPhysical RequirementsThis position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work ConditionsMust be able to perform essential functions such as typing, standing, sitting, stooping, and occasionally climbingTravel RequirementsAmount of Expected TravelDetailsYes0-25%Work will involve some driving/traveling to assigned clinics.Tools & Equipment UsedComputer and peripherals, standard and customized software applications and tools, and usual office equipment.DisclaimerThe duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.Join our team that is making a difference!Please see Cano Health’s Notice of E-Verify Participation and the Right to Work post here