Coordinator, Patient Enrollment

Cano Health LLC; Palm Harbor (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Cano Health LLC is seeking a Patient Enrollment Coordinator based in Palm Harbor, Florida. This role is crucial in driving enrollment growth by guiding patients through their insurance options and assisting with membership applications.

The ideal candidate has at least 3 years of experience in marketing or healthcare and possesses strong public speaking and networking skills. A commitment to excellent customer service and the ability to work independently are essential.

Qualifications

• 3+ years in marketing, business development, or community engagement.
• Exceptional negotiation and networking skills.
• Strong ability to work in fast-paced environments with little supervision.

Responsibilities

• Guide patients through insurance processes and enrollment.
• Achieve enrollment goals and maintain communications with members.
• Collaborate with outreach teams for community events.

Skills

Fluent in English

Networking skills

Public speaking

Detail-oriented

IT proficiency

Education

Minimum 3 years of related experience

Tools

Electronic medical records (eCW)

Microsoft Office Suite

Job description

It’s rewarding to be on a team of people that truly believe in making an impact! We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.

Job Summary

The Patient Enrollment Coordinator is responsible for improving Cano’s enrollment growth objectives by discussing enrollment and eligibility options with members/non-members. The coordinator is fluent with various payor sources (Medicare, HMO’s, Medicaid, etc.) of primary care and physiotherapy services. They guide the patient/prospective patient through the insurance/cash pay process, explain payment plan options, and assist patient with membership enrollment or credit applications.

Essential Duties & Responsibilities

• Professionally represents Cano Health; provides center tours.
• Expert knowledge of Cano’s services and products.
• Identifies prospect/member needs, answers questions related to healthcare access and Cano service offerings, discusses cost of service if needed, and facilitates enrollment into health plans or payment plans.
• Assists patients with credit applications, if applicable.
• Collaborates and maintains relationships with health plan agents and brokers.
• Achieves monthly, quarterly, and annual enrollment goals and growth targets.
• Verifies insurance and benefit coverage on all patient insurance plans for each service.
• Maintains lines of communication and follow up with current members to assure no loss of benefit coverage.
• Collaborates with Community Outreach associates on center and community activities events, as needed.
• Generates and submits reports on new enrollment for insured/cash pay members.
• Delivers presentations, attends meetings, and distributes educational materials to members/potential members.

Additional Duties & Responsibilities

• Remain positive, courteous, and professional.
• Maintain adequate supplies, equipment, and materials (informational material, promotional items).
• Self‑motivated and may work with little (indirect) supervision to achieve goals and objectives.
• Communicate with fellow associates to identify opportunities to enhance membership growth.
• Additional duties may be assigned.

Education & Experience

• Minimum 3 years of related experience (e.g., marketing, business development, community engagement, healthcare industry).
• Demonstrated exceptional networking and negotiation skills.
• Demonstrated strong public speaking and presentation skills.
• Demonstrated ability to work in a fast-paced, team-oriented environment with little supervision.
• Highly detail-oriented, outstanding customer service, enthusiastic professional, and ability to build relationships with internal and external customers.
• Ability to anticipate project needs, discern work priorities, and meet deadlines with little supervision; willing to work occasional evenings and weekends.

Skills & Proficiencies

• Fluent in English and primary language of target population (e.g., Spanish).
• IT proficiency with electronic medical records (preferably eCW), health plan portals, and IT systems (Care Credit and Microsoft products including SharePoint, Excel, Outlook, Teams, etc.).
• Understanding of Medicaid and Medicare (including healthcare markets).
• Detail-oriented to ensure accuracy of reports and data.
• Sales and marketing experience highly preferred.
• Previous healthcare marketing, enrollment and/or grassroots/community outreach experience a plus.

Physical Requirements

This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements

Expected travel 0-25% – work will involve some driving/traveling to assigned clinics.

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

EEO Statement

Cano Health is an equal-opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.