Patient Enrichment Assistant

Partner's Healthcare; Cambridge (MA); On-site; USD 23,000 - 33,000; Full time

Job summary

Mass General Brigham seeks a patient support role at Spaulding Hospital Cambridge. The role assists staff providing direct care, handling non-clinical duties, and coordinating with leadership to enhance patient life quality.

The position involves engaging patients, answering call lights, and supporting activities that promote emotional well-being, while collaborating with nursing teams and families.

Qualifications

• Proficient interpersonal and communication skills.
• Empathetic approach when engaging with patients and families.
• Ability to work collaboratively with nursing and support staff.
• Strong organizational skills and attention to detail.

Responsibilities

• Answer call lights, distribute water and food, and assist with non-clinical needs.
• Collaborate with nursing staff to identify patient needs and preferences.
• Engage patients in recreational activities to support emotional well-being.
• Communicate regularly with family members and visitors to enhance patient experience.

Skills

Interpersonal skills

Communication skills

Empathy

Team collaboration

Organizational skills

Education

High School Diploma or Equivalent

Job description

Site: The Spaulding Rehabilitation Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The role functions as a support to staff who provide direct care to patients, including clinical support duties and non-clinical duties. Performs duties assigned by clinical and administrative leadership. The role involves collaborating with the interdisciplinary team to maximize the quality of life for the residents. The position interacts with patients by answering call lights, distributing water and food, gathering belongings, and other assigned duties.

Qualifications Essential Functions

• Room preparation assistance is provided in anticipation of new admission.
• Patient supplies and equipment are stored in accordance with infection control and safety policies.
• Patients at risk for safety issues are monitored per established guidelines.
• Assists patients with non-clinical needs, such as meal assistance, and companionship.
• Collaborates with nursing staff to identify patient needs and preferences for enrichment activities.
• Engages patients in recreational activities that promote mental and emotional well-being.
• Supports the emotional and social needs of patients by providing a listening ear and positive interaction.
• Assists with the setup and facilitation of special events or programs for patients.
• Communicates regularly with family members and visitors to enhance patient experiences.

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? Yes

Licenses and Credentials

Experience

Experience in a healthcare, caregiver, recreational therapy setting, or related work 1-2 years preferred

Knowledge, Skills and Abilities

• Proficient interpersonal and communication skills.
• Ability to engage patients in activities that promote emotional and social well-being.
• Empathy and patience in working with patients from diverse backgrounds.
• Ability to work collaboratively with nursing and support staff.
• Organizational skills and attention to detail.
• Flexibility and adaptability in responding to changing patient needs.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%)
• Carrying Frequently (34-66%)
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type OnsiteWork Location 1575 Cambridge StreetScheduled Weekly Hours 36Employee Type RegularWork Shift Rotating (United States of America)Pay Range $17.71 - $24.28/HourlyGrade 2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1460 Spaulding Hospital-Cambridge, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.