Patient Engagement Specialist — Wellness & Care Coordination

Home Health Care Inc.; Carrollton (TX); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Monthly performance-based bonuses

Health insurance eligibility after 90 days

Paid Time Off (PTO)

Career growth opportunities

Ongoing training and professional development support

Job summary

A home health care provider in Carrollton is seeking a Patient Engagement Executive to enhance patient satisfaction through effective communication and relationship-building. This role requires conducting weekly wellness calls, managing patient concerns with empathy, and maintaining accurate documentation. Ideal candidates should have at least 1 year of experience in healthcare communication or customer service, strong skills in calming tense situations, and proficiency with CRM software. Competitive hourly pay at $15.00, with bonus opportunities and health benefits after 90 days.

Qualifications

• Minimum 1 year of experience in healthcare communication, customer service, or patient relations.
• Strong ability to calm tense situations and communicate with empathy and professionalism.
• Excellent verbal and written communication skills.

Responsibilities

• Conduct regular wellness check calls (minimum once per week per assigned patient).
• Build long-term, positive relationships with patients, caregivers, and families.
• Handle patient concerns with patience, empathy, and professionalism to achieve resolution.

Skills

Healthcare communication

Customer service

Patient relations

CRM software proficiency

Empathy

Multitasking

Organizational skills

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

CRM software

Job description

A home health care provider in Carrollton is seeking a Patient Engagement Executive to enhance patient satisfaction through effective communication and relationship-building. This role requires conducting weekly wellness calls, managing patient concerns with empathy, and maintaining accurate documentation. Ideal candidates should have at least 1 year of experience in healthcare communication or customer service, strong skills in calming tense situations, and proficiency with CRM software. Competitive hourly pay at $15.00, with bonus opportunities and health benefits after 90 days.