Patient Engagement Specialist I

CareMore Health; United States; À distance; USD 25 000 - 37 000; Plein temps

Résumé du poste

CareMore Health is seeking a Patient Engagement Specialist I to support patient access from a remote, full-time location in the United States. You will handle scheduling tasks, verify demographics and insurance, route care team messages, and document activities in the EMR according to established procedures.

Under supervision, you will perform routine scheduling actions, address patient inquiries, and escalate complex issues when needed, ensuring timely and accurate patient service across our

Qualifications

• Experience with scheduling workflows in a healthcare setting.
• Ability to verify patient information accurately and efficiently.
• Familiarity with insurance details and demographic data in EMRs.

Responsabilités

• Answer incoming patient calls, messages, or requests using approved scripts and service standards.
• Schedule, cancel, and reschedule appointments according to templates and rules.
• Verify patient demographic and insurance details in scheduling systems and EMRs.
• Route clinical questions and care team messages to appropriate licensed staff.
• Provide routine information on appointment prep, arrival instructions, and access processes.

Connaissances

Appointment scheduling

Call handling

Demographic verification

Insurance information capture

EMR documentation

Care team messaging

Escalation procedures

Outils

EMR systems

Description du poste

## Patient Engagement Specialist IApply: Remote - Full Time: US - Remote: Full time: Posted 2 Days Ago: M105358**Job Description Summary**Patient Engagement Specialist I supports patient access by performing routine scheduling, call handling, information verification, message routing, and documentation tasks in a centralized or practice-based patient engagement setting. Assists with appointment scheduling, patient inquiries, demographic updates, insurance information capture, care team message routing, and patient communication under established procedures. Supports accurate patient service and timely access by following approved scripts, workflows, and escalation guidelines.

Patient Engagement Specialist I works under close supervision on clearly defined tasks within established parameters. Decisions are limited in scope and impact own work products. Builds foundational knowledge of patient engagement, scheduling workflows, patient communication standards, electronic medical record documentation, and service procedures through structured assignments with frequent guidance from more experienced team members.**How will you make an impact & Requirements****Key Responsibilities**• Answer incoming patient calls, messages, or requests using approved scripts, workflows, and service standards.• Schedule, cancel, and reschedule appointments according to provider templates, visit type guidelines, and site-specific scheduling rules.• Verify patient demographic information, insurance details, contact information, and appointment needs in scheduling and electronic medical record systems.• Route clinical questions, medication requests, urgent symptoms, and care team messages to the appropriate licensed clinical staff or operational queue.• Provide routine information to patients regarding appointment preparation, arrival instructions, documentation needs, and standard access processes.• Document call outcomes, scheduling actions, message routing, and patient communication accurately in designated systems.• Escalate complex patient concerns, scheduling exceptions, system issues, or service barriers to more experienced staff or leadership.**Compensation Range:**$18.00to$27.00*The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.*