Bilingual Patient Engagement Specialist

Medva; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company seeks a MEDVA Virtual Assistant – Patient Engagement Specialist to support healthcare providers by handling calls, scheduling appointments, and maintaining patient documentation. The successful candidate will ensure a high standard of service and uphold confidentiality standards while working from home.

Benefits

Permanent work from home setup

Competitive hourly rate

Retirement savings plan

Qualifications

• At least 1 year of experience in a medical office or virtual healthcare support role.
• Experience in Insurance verification processes.
• Ability to work independently, manage time effectively, and multitask in a remote setting.
• Knowledge of HIPAA and patient confidentiality protocols.

Responsibilities

• Serve as the first point of contact for patients, handling calls and scheduling.
• Accurately document all patient encounters in the clinic’s EMR system.
• Update and verify patient demographic information.

Skills

Verbal communication

Customer service

Detail-oriented

Organizational abilities

Bilingual (English and Spanish)

Empathy

Patience

Professionalism

Tools

EMR systems

Phone-based communication tools

Job description

Job Summary:

As a MEDVA Virtual Assistant – Patient Engagement Specialist, you will serve as the first point of contact for patients, supporting healthcare providers with call handling, appointment scheduling, EMR documentation, and compliance-related tasks. You will also assist with basic triage and provider escalations, where applicable, ensuring all interactions uphold the highest standards of service and confidentiality.

Key Responsibilities:

Call Handling

• Answer all inbound calls during clinic hours.

• Route calls and messages to appropriate internal staff or departments as needed.

Patient Scheduling & Follow-Ups

• Schedule, modify, and cancel patient appointments in the practice’s scheduling system.

• Confirm upcoming appointments with patients.

• Follow up on missed appointments and assist patients in rescheduling.

Patient Information Management

• Update and verify patient demographic information.

• Confirm insurance eligibility and coverage details prior to scheduled appointments.

Documentation & Reporting

• Accurately document all patient encounters in the clinic’s EMR system.

• Submit daily logs of patient interactions, including calls, messages, and outcomes (reports may be automated through the phone system tracking board).

Clinical Support (If Applicable)

• Provide basic triage by gathering initial patient symptoms and concerns.

• Escalate urgent or clinical matters to the appropriate provider or clinical staff following defined protocols.

Integration & Compliance

• Ensure seamless integration and use of the clinic’s systems, including EMR and phone platforms.

• Adhere to HIPAA and all relevant healthcare regulations and maintain strict confidentiality of patient information.

Qualifications:

• At least 1 year of experience in a medical office or virtual healthcare support role.

• Familiarity with EMR systems and phone-based communication tools.
• Experience in Insurance verification processes.

• Excellent verbal communication and customer service skills.
• Bilingual - English and Spanish

• Detail-oriented with strong organizational abilities.

• Ability to work independently, manage time effectively, and multitask in a remote setting.

• Knowledge of HIPAA and patient confidentiality protocols.
• Empathy, patience, and professionalism when interacting with patients

Preferred Skills:

• Experience in triage or basic clinical intake (for roles requiring clinical support).

• Permanent work from home set up

• Getting paid more than the average local pay rates in the comfort of your own home!
• Competitive Hourly rate
• As an Independent Contractor, we offer competitive market rates!
• Retirement savings plan**
• Saving money can be challenging, so we will do it for you! We'll ensure that, at the end of the day, you'll reap the benefits of your hard work.

**Eligibility is based on tenure.