Patient Engagement Pharmacy Technician

Baptist Health System, Inc.; La Grange (KY); On-site; USD 40,000 - 46,000; Full time

Job summary

Baptist Health is seeking a Patient Engagement Pharmacy Technician for our Central Pharmacy in LaGrange, KY. You will handle prescription order entry, insurance processing, and patient outreach to coordinate fulfillment and delivery.

In a high-volume centralized call center setting, you will support pharmacists and coordinate with caregivers, ensuring timely communication and quality patient care.

Qualifications

• High School Diploma or equivalent required.
• Pharmacy Technician registration must be completed with KY Board of Pharmacy by date of hire (no testing; only application and fee).
• Previous retail, mail order, central/call center pharmacy work experience highly preferred.
• National Pharmacy Technician Certification (PTCB) preferred.

Responsibilities

• Enter and adjudicate prescription orders for centralized specialty and home delivery prescriptions.
• Process prescriptions and coordinate delivery with patients and/or caregivers.
• Resolve insurance issues and communicate anticipated prescription delays to patients.
• Use dispensing software to perform administrative duties and synchronize patient refills.
• Serve as primary contact with patients for fulfillment needs and escalate clinical questions to the pharmacist.
• Collaborate with central pharmacy dispensing team to coordinate services.
• Assist in training new staff and participate in team meetings.

Skills

Customer service

Teamwork

Phone support

Empathy

Education

High School Diploma

State registration (KY)

PTCB certification (preferred)

Tools

Dispensing software

Claims processing

Job description

Summary

The Patient Engagement Pharmacy Technician will be responsible for prescription order entry, insurance processing, and patient outreach to coordinate prescription fulfillment and delivery.

The Patient Engagement Pharmacy Technician I will work in a large volume centralized specialty and mail order pharmacy call center setting under pharmacist supervision.

This position plays a key role in pharmacy operations providing excellent service through high quality performance and care. The Patient Engagement Pharmacy Technician I functions in a multi-skilled environment which requires the application of teamwork, leadership and flexibility. This position will require collaboration with the central pharmacy dispensing team to coordinate services and will have a high degree of interaction with patients and caregivers.

Job Description:

_ Baptist Health is looking for a Patient Engagement Pharmacy Tech to join our team at the Central Pharmacy in LaGrange, KY. _

• Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining compliance with established policies and procedures, organizational objectives, process improvement, and safety standards.
• Engages in personal development to stay updated with pharmacy trends related to role and practice setting.
• Performs all tasks associated with prescription order entry and adjudication for centralized specialty and home delivery prescriptions as permitted by state regulatory and accrediting agencies.
• Navigates the dispensing software to perform administrative activities including but not limited to processing prescriptions efficiently, coordinating delivery with patients and/or caregivers, and resolving issues with claims.
• Resolves insurance issues and communicates anticipated prescription delays to patients in a timely manner.
• Uses available software tools to synchronize patient medication refills.
• Serves as the primary point of contact with patients related to their medication fulfillment needs and escalates clinical questions to the pharmacist.
• Provides excellent care showing empathy and compassion to patients and caregivers.
• Collaborates with onsite central pharmacy dispensing team to coordinate services and prescription fulfillment.
• Ensures all assigned tasks are completed at the end of the shift.
• Escalates problems to a pharmacist or manager if unable to resolve independently.
• Assists in training new staff and contributes to team meetings.

Minimum Education, Training and Experience

• High School Diploma or equivalent required.
• If not already registered, Pharmacy Technician registration must be completed with KY Board of Pharmacy by date of hire (no testing is required; only a completed application and fee).
• Previous retail, mail order, central/call center pharmacy work experience highly preferred.
• National Pharmacy Technician Certification (PTCB) preferred.

Baptist Health is an Equal Employment Opportunity employer.