Patient Educator - Contact Lens Tech

EyeCare Partners; Rockford (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid Time Off (PTO)

401k match

Incentive programs

Monthly incentive programs

Employee purchase program

Certification reimbursements

Promotes from within

Job summary

A leading eye care provider is seeking Contact Lens Technicians in Rockford, Michigan. Candidates are expected to possess strong communication skills and provide exceptional client service. Responsibilities include assisting patients with contact lens needs, educating them about products, and maintaining professionalism. A High School Diploma is required, and prior experience in Optometry or Ophthalmology is preferred. Benefits include health insurance, PTO, 401k, and more.

Qualifications

• Previous Optometry or Ophthalmology background preferred.
• Experience with electronic health records (EHR) is a plus.
• Must be well-organized and team-oriented.
• Strong communication and organizational skills.

Responsibilities

• Assist patients with contact lens needs and orders.
• Educate patients on products and care.
• Maintain customer service excellence and HIPAA compliance.
• Assist colleagues with tasks and projects.
• Assist team members and complete special projects as requested.

Skills

Communication skills

Interpersonal skills

Organizational skills

Detail-oriented

Dependable and motivated

Computer skills

Education

High School Diploma

Tools

NextGen software

EHR systems

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP‑affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Grand Rapids Ophthalmology, a partner of Eyecare Partners, is looking for Contact Lens Technicians to join our growing team. Ideal candidates will possess strong communication and computer skills and extend superior client service by creating a positive first impression and showing patients that we provide unsurpassed care right from the start.

Primary Responsibilities

• Help patients with their contact lens needs: processing orders, applying insurance and various other tasks.
• Educate patients on contact lens products, proper care of contact lens, and insertion and removal of contact lenses.
• Proactively engage patients in communicating what to expect with the visit and continues to communicate delays or any other changes with the patient.
• Maintain professionalism to provide excellent customer service for patients; practice confidentiality and privacy protocols by following policies and HIPAA requirements.
• Assist team members and complete other special projects as requested.

Education

• Minimum of HS Diploma

Skills & Experience

• Previous Optometry, Ophthalmology, or medical background preferred.
• Experience with NextGen software or another EHR is preferred.
• Strong communication and interpersonal skills.
• Well‑organized, a team‑player, and detail‑oriented.
• Motivated and dependable with a patient‑friendly personality.
• Demonstrated superior computer skills.
• Some travel between offices may be required.

Physical Requirements

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

Benefits

We offer health/dental/vision insurance, employer‑paid life insurance, Paid Time Off (PTO), employer‑matched 401k, monthly incentive programs, generous employee purchase program, family purchase events, certification reimbursements, a leadership team that knows everyone by name and loves to promote from within, and a whole lot more!

Contact for assistance: [phone]. Please do not contact the office directly – only resumes submitted through this website will be considered.

Equal Opportunity Employer – EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.