Patient Education Program Manager (Bilingual - Spanish)

The Leukemia & Lymphoma Society; United States; Remote; USD 64,000 - 70,000; Full time

Job summary

Join a leading organization in the fight against blood cancers as a Bilingual Spanish Program Manager. You will play a vital role in developing and managing educational programs that empower patients and caregivers. This position involves producing multimedia content and enhancing Spanish language offerings through innovative platforms. Ideal candidates have a background in health education and strong bilingual communication skills, with the ability to drive meaningful patient engagement.

Benefits

Medical, dental, and vision insurance

Life insurance

403b retirement plan

Generous paid time off

Wellness program

Employee assistance program

Qualifications

• 2-3 years of relevant experience in non-profit/healthcare.
• English and Spanish proficiency.
• 1 year of program management experience.

Responsibilities

• Produce multimedia programming to educate patients.
• Host Spanish language podcasts and manage content.
• Collaborate with team for presentations and program promotion.

Skills

Detail oriented

Problem solving

Educational programming

Communication skills

Cultural competency

Education

Bachelor’s degree in health education or related field

Tools

Microsoft Office (Word/Excel/PowerPoint)

Salesforce

SharePoint

VEED

Canva

Job description

How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our regions, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families. Join us and give new meaning to the word, "job."

Summary: Play a key role in national patient education team efforts by producing education programs via multimedia platforms to further educate blood cancer patients and their caregivers on their diagnosis, and treatment options, as well as promote patient/caregiver self-advocacy. Manager will promote and implement these education programs. Bilingual Spanish Program Manager will increase Spanish language patient and caregiver offerings, through podcasts, virtual lectures, and other platforms.

Duties and Responsibilities:

• Produce and manage multi-media programming to educate and support patients and caregivers utilizing engaging platforms with easy-to-understand content.
• Content management and creation/editing of learning objectives for webcasts, virtual lectures, video clips and podcasts.
• Host Spanish language podcasts.
• Manage Spanish language podcast from concept development, to securing speakers and organizing the program template for the podcast.
• Develop and edit Spanish content for videos, webinars, and virtual lectures.
• Edit Spanish to English and English to Spanish closed captioning for Spanish language programming utilizing different editing programs such as VEED
• Review and edit program evaluation and compile data on program effectiveness, reach, and other key metrics to monitor progress internally and demonstrate program efficacy.
• Record and maintain patient and caregiver participation in patient education programs.
• Manage pre-program activities, such as correspondence between LLS and the education vendor, create and edit content and promotional materials for the program.
• Manage post-program activities, including all correspondence with the speakers, education vendor, participants, and supporters to ensure that all facets of post-production are completed within the timeframe of the program.
• Facilitate the promotion of programs internally as the point of contact with LLS collaterals and interfacing with Constituent Experience Marketing/ Communications and Social Media teams within the organization as well as expanding LLS reach by increasing program awareness outside of the organization and creating cross-promotional opportunities.
• Collaborate with other team members on the creation of presentations for internal and external stakeholders. Present and represent LLS patient education team at internal and external conferences.
• Edit podcast for content on podcast transcript.
• Co-host English language podcasts.
• Maintain excellent knowledge of the LLS mission and programs.
• Maintain oversight of organization of patient education assets in our content management system (SharePoint).
• Pull patient and professional postal address and email lists from our software program (Salesforce).
• Gather quarterly metrics for departments quarterly reports.
• Attend conferences and symposiums on behalf of department as needed.
• Perform other related duties as assigned.

#LI-Remote

Education & Experience Requirements:

• Bachelor’s degree in health education or related field preferred.
• English and Spanish proficiency-spoken & written.
• 2-3 years’ relevant experience working in a non-profit and/or healthcare delivery setting.
• At least 1 year program management experience.
• Multi-media experience a plus.

Position Requirements:

• Detail oriented, flexible, and able to manage multiple programs from inception to completion in a fast-paced environment.
• Experience and skills in problem solving, relationship and network building, and educational programming.
• Excellent verbal and written communication skills; must be able to articulate the LLS Mission (Research, Patient & Professional Programs, Advocacy/Policy) to a wide audiencein English and Spanish
• Understanding of health behavior and health care delivery systems
• Ability to build, leverage, and maintain community relationships
• Strong priority-setting and program management skills
• Able to work with others in a wide variety of disciplines, e.g., vendors, staff, patients, and volunteers.
• Ability to work independently, thrive under pressure and perform multiple tasks efficiently
• Broad cultural competency
• Excellent knowledge of Microsoft Office - Word/Excel/PowerPoint. Knowledge of Salesforce, SharePoint, Canva, and VEED platforms a plus.

Physical Demands & Work Environment:

• Physical demands are minimal and typical of similar jobs in comparable organizations
• Work environment is representative and typical of similar jobs in comparable organizations
• Occasional travel to conference or program taping sites will be required
  
  

Employee Value Proposition:
As a valued member of LLS, you are eligible for a comprehensive benefits package. Our offerings include medical, dental, and vision insurance; life insurance; flexible spending accounts; a 403b retirement plan along with generous paid time off. In addition, we observe federal paid holidays throughout the year, and offer a wellness program and an employee assistance program.

We are excited to share the base pay range for this position is $64,000 to $70,000. The offered compensation may vary based on factors such as geographic location, business need, market conditions, proficiencies, skills, education, and experience. Additionally, at LLS we place a high value on internal pay equity and will consider the current compensation of similarly situated roles and direct team members. Base compensation is only one component of our Total Rewards program, which also includes an annual incentive plan and a competitive benefits package.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

LLS is an equal employment opportunity employer committed to diversity and inclusion in its workplace. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity and expression (including transgender status), sexual orientation, pregnancy, age, race, color, creed, national origin/ancestry, citizenship, religion, genetic predisposition or information, physical or veteran status, or any other characteristic protected by law. LLS seeks such skilled and qualified individuals to share our mission and where they will join a cohort of others who have chosen to call LLS home. LLS complies with all applicable laws which prohibit discrimination and harassment in the workplace, and is committed to maintaining a diverse and inclusive environment supportive of all of our employees and the communities we serve.