PATIENT DINING SERVICES MANAGER, HOSPITAL

Compass Group USA; Jackson (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Employee Assistance Program

Job summary

TouchPoint, a member of Compass Group USA, seeks a Patient Dining Services Manager to lead daily patient dining operations in an acute care hospital. You will work with clinical and nutrition teams to ensure high-quality dietary service, compliance with physician orders, and excellent patient experience.

You will hire and develop frontline staff, oversee adherence to regulatory standards including HIPAA, and drive patient satisfaction initiatives across departments.

Qualifications

• 2 years of food service management experience, preferably in an acute care hospital or healthcare setting.
• Associate degree with relevant food service experience, or a Bachelor's degree in Food Service Management, Nutrition, Hospitality, or a related field
• CDM, DTR, or RD credential preferred
• Knowledge of patient dining operations, therapeutic diets, and healthcare food service standards
• Strong leadership, communication, and team development skills
• Proven ability to drive patient satisfaction and service excellence
• ServSafe certification preferred
• Proficiency with Microsoft Office, EMR, and diet office systems

Responsibilities

• Lead and oversee patient dining services operations to ensure high patient satisfaction and service excellence.
• Implement patient food service programs aligned with physician orders and dietary requirements.
• Hire, train, coach, and develop patient services team members.
• Ensure compliance with therapeutic diets while accommodating patient preferences.
• Monitor patient satisfaction metrics and drive continuous improvement.

Skills

Leadership

Communication

Team development

Patient satisfaction

Dietary/nutrition knowledge

Food service management

ServSafe certification

Microsoft Office

Education

Associate degree in food service or related field

Bachelor's degree in Food Service Management, Nutrition, Hospitality, or related field

Tools

Microsoft Office

Electronic Medical Records (EMR)

Diet office systems

Job description

Schedule: Full time; primarily Monday through Friday, rotating weekends and holidays.

TouchPoint is a member of Compass Group USA

Job Summary

The Patient Dining Services Manager is responsible for leading the daily operations of patient dining services within an acute care hospital. This role oversees the delivery of high-quality food service to patients, ensuring compliance with physician-ordered diets, regulatory requirements, and patient satisfaction standards. The Patient Services Manager will lead, develop, and support frontline team members while partnering with clinical and nutrition teams to deliver an exceptional patient experience.

Essential Duties and Responsibilities:

• Lead and oversee patient dining services operations to ensure a high level of patient satisfaction and service excellence.
• Implement patient food service programs that align with physician orders, dietary requirements, and patient needs.
• Hire, train, coach, and develop patient services team members.
• Ensure compliance with therapeutic and modified diets while accommodating patient preferences whenever possible.
• Monitor patient satisfaction metrics and implement improvement initiatives as needed.
• Maintain compliance with federal, state, local, and accrediting agency standards, as well as HIPAA and patient rights regulations.
• Collaborate with dietitians, nursing staff, and hospital leadership to support quality patient care.
• Participate in and support departmental meetings, patient satisfaction initiatives, and Quality Assurance/Performance Improvement programs.
• Maintain proficiency with electronic diet office systems, electronic medical records, and other operational technologies.

Preferred Qualifications:

• 2 years of food service management experience, preferably in an acute care hospital or healthcare setting
• Associate degree with relevant food service experience, or a Bachelor's degree in Food Service Management, Nutrition, Hospitality, or a related field
• Certified Dietary Manager (CDM), Registered Diet Technician (DTR), or Registered Dietitian (RD) credential preferred
• Knowledge of patient dining operations, therapeutic diets, and healthcare food service standards
• Strong leadership, communication, and team development skills
• Proven ability to drive patient satisfaction and service excellence
• ServSafe® certification preferred
• Proficiency with Microsoft Office, electronic medical records (EMR), and diet office systems

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.