Patient Dining & Meal Service Ambassador

Baptist Health System, Inc.; Lexington (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health, Vision, Dental and Pet Ins.

Life Insurance

Short/Long Term Disability

Identity Theft Protection

Tuition Reimbursement up to $6,000

Maternity/Paternity Leave

PTO 5 days upon hire

Bereavement Leave (pets)

Job summary

Baptist Health System, Inc. seeks a Room Service Ambassador to provide exceptional patient dining service, assist with meal selections, and coordinate timely delivery in a hospital setting. You will educate patients on the meal ordering system and communicate dietary needs to the clinical team.

This role supports patient experience through friendly, compassionate service, while upholding food safety standards and HIPAA regulations. Training is provided; no prior specific requirements necessary.

Qualifications

• Excellent patient-focused service and interpersonal skills.
• Clear communication with patients, families and clinical teams.
• Ability to follow HIPAA and food safety standards.

Responsibilities

• Deliver accurate, diet-compliant meals and provide friendly, professional service to patients.
• Assist patients and families with meal ordering and use of the meal ordering system.
• Enter meal orders accurately using department technology and ensure timely meal delivery and retrieval.
• Serve as a liaison between patients, nursing units, and Food and Nutrition Services to address concerns and requests.
• Maintain patient confidentiality and follow HIPAA, food safety, sanitation, HACCP, and department standards.

Skills

Customer service

Communication

Food safety

Education

High School or equivalent

Job description

Baptist Health System, Inc. seeks a Room Service Ambassador to provide exceptional patient dining service, assist with meal selections, and coordinate timely delivery in a hospital setting. You will educate patients on the meal ordering system and communicate dietary needs to the clinical team.

This role supports patient experience through friendly, compassionate service, while upholding food safety standards and HIPAA regulations. Training is provided; no prior specific requirements necessary.